Unify CRM and CCaaS to improve agent efficiency and CX

Power deeply connected, end-to-end experiences with a cloud contact centre and workforce engagement management suite built directly into your CRM.

See the integrated CRM and CCaaS solution first-hand with a personalised demo

Work Email*

First Name*

Last Name*

Telephone*

Job Level*

Job Function*

Company Name*

Country*

State/Province*

Your Website*

City*

Job Title*

Industry*

Level of Interest*

Number of Agent Seats*

I would like someone to reach out to me

Introducing CX Cloud from Genesys and Salesforce

Unify your customer data and simplify your tech stack into a single workspace with an integrated CRM and CCaaS solution.

Eliminate application switching and increase agent efficiency
Improve CX personalisation and customer satisfaction
Consolidate systems and lower costs

Watch the full demo

Real customers, real results

Empower your team with industry-leading contact centre software

30% productivity increase

50% TCO savings

7 legacy platforms retired

Get all the tools you need, all in one place

Bring together customer data, agents and bots in a single AI-powered solution

Unified, smart agent workspace

Increase agent efficiency by managing all digital and voice interactions in a single window.

Single CX orchestration engine

Design AI-powered, end-to-end experiences fusing customer data, bots and interactions across channels and platforms.

Modern workforce performance and planning

Empower your team with an all-in-one, interactive view of their schedule, performance metrics, gamification scoreboards and more.

See it in action

Take your tech stack to the next level with a cloud contact centre built directly into your CRM

Two industry leaders. One game-changing solution.

The jointly released solution CX Cloud from Genesys and Salesforce enables organisations to equip agents with a single, unified workspace and design end-to-end customer experiences that blend data, AI and channels from both platforms.

Request a demo