Welcome to the future of customer experience

Redefine what’s possible for CX with Genesys Cloud CX — the #1 AI-Powered Experience Orchestration platform

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All the contact centre capabilities you need, all in one place

Drive growth, customer loyalty and employee productivity while reducing costs with an artificial intelligence (AI)-powered contact centre platform that delivers personalised experiences at scale across chat, email, messaging, voice, social and text.

AI and automation

Genesys Cloud AI helps you realise value faster with embedded AI capabilities that are easy to deploy, control and optimise right out of the box.

Workforce engagement management

Unlock your employees’ full potential with built-in AI-assisted tools that simplify workforce management and drive value and retention.

Digital and social channels

Connect with your customers instantly on the channel of their choice. Deliver unified customer experiences across channels — without ever losing interaction context.

Customer journey management

Harness the power of journey analytics, data management and orchestration to better manage, measure and optimise customer journeys.

Open CX platform and cloud architecture

Unify your contact centre technology stack with a single, cloud-based architecture. Innovate continuously, scale globally and build personalised experiences.

Future-ready call centre software

Genesys Cloud CX delivers all the tools and technology to compete — and win — in an increasingly competitive market.

Leading brands connect with Genesys

Join more than 8,000 organisations in over 100 countries who trust Genesys to deliver superior customer experiences. From financial services to healthcare — and manufacturing to retail — our platform provides tailored solutions for diverse industries.

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Transform your CX with Genesys Cloud CX

Genesys makes it easy to deliver better customer and agent experiences. Request a demo to see how Genesys Cloud CX enables seamless conversations across digital and voice channels in an easy, all-in-one interface.

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