Welcome to the future of customer experience

Redefine what’s possible for CX with Genesys Cloud CX — the #1 AI-Powered Experience Orchestration platform

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See Genesys Cloud CX in action

Experience our contact centre platform firsthand through the eyes of agents, supervisors and administrators.

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Enhance customer and agent experiences today. Request a personalised demo of the Genesys Cloud™ platform.

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All the contact centre capabilities you need, all in one place

Drive growth, customer loyalty and employee productivity while reducing costs with an artificial intelligence (AI)-powered contact centre platform that delivers personalised experiences at scale across chat, email, messaging, voice, social and text.

AI and automation

Genesys Cloud AI helps you realise value faster with embedded AI capabilities that are easy to deploy, control and optimise right out of the box.

Workforce engagement management

Unlock your employees’ full potential with built-in AI-assisted tools that simplify workforce management and drive value and retention.

Digital and social channels

Connect with your customers instantly on the channel of their choice. Deliver unified customer experiences across channels — without ever losing interaction context.

Customer journey management

Harness the power of journey analytics, data management and orchestration to better manage, measure and optimise customer journeys.

Open CX platform and cloud architecture

Unify your contact centre technology stack with a single, cloud-based architecture. Innovate continuously, scale globally and build personalised experiences.

Future-ready call centre software

Genesys Cloud CX delivers all the tools and technology to compete — and win — in an increasingly competitive market.

Leading brands connect with Genesys

Join more than 8,000 organisations in over 100 countries who trust Genesys to deliver superior customer experiences. From financial services to healthcare — and manufacturing to retail — our platform provides tailored solutions for diverse industries.

“Genesys gave us everything: future-proofed global cloud migration that could easily be adapted for local country telephony regulations and restrictions, with guaranteed service levels and experience whether our users work in the office or at home.”

— Felipe Kitano, Platform Manager Contact Centre, Nestlé

“Genesys Cloud enabled us to provide the omnichannel experience that we wanted to give our customers. It’s a platform for innovation and design, which means I’m not beholden to our IT teams to help us develop. We have the ability to innovate on Genesys Cloud to continue to evolve CX.”

— Andrew Murrell, Chief Operations Officer, Humm Group

“We made the strategic decision to partner with Genesys over other vendors. This choice was driven by the industry-leading reputation, comprehensive feature set and proven track record of Genesys. In a competitive market, Genesys stood out for its ability to meet our specific requirements and deliver a unified solution.”

— Kumar KV, Group Chief Information Officer, Narayana Health

Transform your CX with Genesys Cloud CX

Genesys makes it easy to deliver better customer and agent experiences. Request a demo to see how Genesys Cloud CX enables seamless conversations across digital and voice channels in an easy, all-in-one interface.

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