Genesys vs. Avaya
To be a leader, you need to work with a leader. See why analysts and users agree – Genesys provides a leading contact centre platform.
To be a leader, you need to work with a leader. See why analysts and users agree – Genesys provides a leading contact centre platform.
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Genesys Cloud™ is a Magic Quadrant Leader. Get the comprehensive reports.
We believe Gartner named Genesys as a Leader in delivering Contact Centre as a Service solutions due to our:
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER and Magic Quadrant are registered trademark and service mark of Gartner, Inc. and/ or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
Source: Gartner® Magic Quadrant for Contact Centre as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth, 22 August 2022.
This Magic Quadrant was earlier named as Magic Quadrant for Contact Centre as a Service, North America and Magic Quadrant for Contact Centre as a Service, Western Europe till 2019 Genesys was referred to Interactive Intelligence in the 2015 & 2016 Magic Quadrant report.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.
Genesys is a leader. Get the reports you need to evaluate the CCaaS landscape in a single download.
Genesys has been positioned as the Growth and Innovation leader in the Frost Radar™: Asia-Pacific Cloud Contact Center Services, 2022 report, outpacing the completion. We believe this is due to:
* Frost & Sullivan is not responsible for any incorrect information supplied by companies or users. Quantitative market information is based primarily on interviews and therefore is subject to fluctuation. Frost & Sullivan research services are limited publications containing valuable market information provided to a select group of customers. Customers acknowledge, when ordering or downloading, that Frost & Sullivan research services are for internal use and not for general publication or disclosure to third parties. No part of this research service may be given, lent, resold, or disclosed to noncustomers without written permission. Furthermore, no part may be reproduced, stored in a retrieval system, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise—without the permission of the publisher.
Genesys Cloud™ is a Magic Quadrant Leader. Get the comprehensive reports.
Genesys was ranked #1 in three of five Use Cases and ranked #2 in the remaining two. Genesys received highest scores for:
Gartner, Critical Capabilities for Contact Centre as a Service, Steve Blood, Pri Rathnayake, Pankil Sheth, Drew Kraus, 23, August, 2022.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER and Magic Quadrant are registered trademark and service mark of Gartner, Inc. and/ or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
This Magic Quadrant was earlier named as Magic Quadrant for Contact Centre as a Service, North America and Magic Quadrant for Contact Centre as a Service, Western Europe till 2019 Genesys was referred to Interactive Intelligence in the 2015 & 2016 Magic Quadrant report.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.
Genesys is a leader. Get the reports you need to evaluate the CCaaS landscape in a single download.
Exceed.ai by Genesys was named a Leader with the highest score possible and highest score in the strategy category among all evaluated vendors.
We believe Forrester named Exceed.ai as a Leader in delivering conversation automation solutions because of our:
Genesys is a leader. Get the reports you need to evaluate the CCaaS landscape in a single download.
The Forrester report names Genesys a leader in Customer Journey Orchestration solutions in 2022 and noted its:
We’ve seen great improvements in our survey ratings, customers feel more valued at the end of the call, which is a major contributor to raising our overall Net Promoter Score.
Paula Mullan, Senior Manager Contact Centre Transformation, Westpac NZ
“Across the board, Genesys provided the customer experience platform that we needed to really see PayPal move to the next level. It was a huge game changer.”
Dar Andrews, Director of Service Delivery and Engineering, PayPal
“In a world where customer service expectations are changing at lightning speed, Genesys gives us a serious competitive advantage.”
Ian Roberts, Operations Leader, Quicken Customer Care
Get the whole story: Analyst reports and user reviews all in one bundle. Download the report bundle and get analyst reports from Gartner, Omdia, and Forrester. You’ll also get buyer review site data from G2Crowd and TrustRadius. Learn about different solution providers and find out why more companies are switching to the Genesys platform.
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
