Genesys vs. Avaya
To be a leader, you need to work with a leader. See why analysts and users agree – Genesys provides a leading contact centre platform.
To be a leader, you need to work with a leader. See why analysts and users agree – Genesys provides a leading contact centre platform.
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2024 Gartner® Contact Centre as a Service Magic Quadrant™
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Genesys named a Leader for the 10th consecutive year — and positioned highest in execution
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Source: Gartner Magic Quadrant for Contact Centre as a Service, Drew Kraus, Pri Rathnayake, Megan Fernandez, Pankil Sheth, Jason Bridge, 28 October 2024
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.
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Frost Radar™: Cloud Contact Centre Services in Asia-Pacific, 2023
Genesys has been positioned as the Growth and Innovation leader in the “Frost Radar™: Cloud Contact Centre Services in Asia-Pacific 2023” report. We believe this is because we:
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Genesys Cloud is a Leader. Get the comprehensive reports.
The Forrester Wave™: Contact Centre as a Service (CCaaS), Q1 2023
The Forrester report names Genesys a leader in Contact Centre as a Service solutions in 2023 and noted its:
Genesys Cloud is a Leader. Get the comprehensive reports.
IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment
Genesys named a Leader by IDC MarketScape
Genesys recognized for its ability to deliver conversational AI capabilities across an array of digital and voice-based channels
“We’ve seen great improvements in our survey ratings, customers feel more valued at the end of the call, which is a major contributor to raising our overall Net Promoter Score.”
— Pat Smolak, Director Operations,Residential Solutions
“In a world where customer service expectations are changing at lightning speed, Genesys gives us a serious competitive advantage.”
— Ian Roberts, Operations Leader, Quicken Customer Care
