Give customers effortless experiences with Genesys IVR
Empower customers with instant self-service tools.
Reduce agent workload and eliminate disjointed conversations.
Empower customers with instant self-service tools.
Reduce agent workload and eliminate disjointed conversations.
Overcome self-service limitations with Genesys IVR
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Design omnichannel customer journeys with an intuitive drag-and-drop builder with the Genesys Cloud platform. Fuse AI, NLU and customer data to deliver more personalised experiences. Automate interactions to deliver greater value with cloud IVR and customer self-service solutions.
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Respond faster and more proactively with Genesys IVR
With our digital assistant, we can quickly service many customers online, eliminating 15% of inquiries that would otherwise have escalated to a call with an agent. At six minutes handle time per call, that’s a massive savings. And we’re achieving a 40% deflection success rate with our IVR.
— Chrissy Vining, Director of Customer Success, Uplift
Genesys Cloud is so user-friendly that the team is on track to build IVRs, which they couldn’t do before. They always had to log IT tickets before. Now we can do this ourselves and it’s been a real game changer for us and the team.
— Brendon Clark, Workforce Optimisation Manager, Humm Group
Our voicebots have been a huge win, correctly matching from a list of 30 different intents in over 80% of cases, now, our agents spend less time on the phone and resolve more queries first time.
— Nicole Thomas, VP Customer Care Centre, Coca-Cola Bottlers’ Sales and Services
Configure, design and manage self-service journeys without IT help. Create your IVR once and deploy across channels to provide on-demand self-service. A sophisticated toolset lets you personalise the experience for quick customer identification and resolution. Tailor rules, messages, menus and multilingual flows based on who the customer is, why they’re calling and your contact centre capacity.
Genesys Cloud makes it easy to deliver better customer and agent experiences – get a quote today.
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
