Rock your campaigns with a powerful outbound dialer

Genesys contact center software provides dialing modes that match your campaign tactics — to keep costs low and contact rates high.

Outbound dashboard

Experience the most powerful all-in-one cloud contact center

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Reach decision makers, not dial tones

Genesys contact center software makes it easy to connect with the right customers automatically — so you can accelerate sales and boost agent productivity.

Optimize campaign results

Boost response rates by reaching more of the right contacts for higher-value calls.

Maximize agent productivity

Skip the voicemails, busy signals and unanswered calls — and increase agent talk time.

Improve customer experiences

Get in front of customers at the right time, in the right way, with the right message.

We’re seeing more dials and connections for less effort.

— Alexander Barr, Customer Services Director, Actavo

Dialing modes for every need

Agentless

Automatically respond to live contacts or answering machines.

Progressive

Wait until an agent is available before placing calls.

Predictive

Predict agent availability and place calls just-in-time.

Preview

Present contact information before the agent initiates the call.

Power

Automatically dials when an agent is available.

A trusted, proven software used by 11,000 companies around the world

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How the Genesys dialer anticipates your customers’ needs

Financial service

  • New customer engagement
  • Replenish prepaid card
  • Telemarketing
  • Payment reminders
  • Card fraud alerts

Telecom

  • Payment reminders
  • Plan overage alerts
  • Upgrade eligibility
  • Customer win back
  • Customer surveys

Healthcare

  • Appointment confirmations
  • Payment reminders
  • Wellness updates
  • Refill prescriptions
  • Claim status updates

Retail

  • Sales alerts
  • Order confirmations
  • Product recalls
  • Loyalty program activity
  • Customer surveys

Insurance

  • Quote follow-up
  • Telemarketing
  • Payment reminders
  • Claims status updates
  • Renewal notices

Utilities

  • Service call confirmation
  • Cross-sell new services
  • Planned downtime
  • Outage status
  • Payment reminders
Workspace

Better outbound campaign results are within reach

Genesys contact center software makes it easy to connect with the right customers automatically — so you can accelerate sales and boost agent productivity.