Rock your campaigns with a powerful outbound dialer
Genesys contact center software provides dialing modes that match your campaign tactics — to keep costs low and contact rates high.
Genesys contact center software provides dialing modes that match your campaign tactics — to keep costs low and contact rates high.
Experience the most powerful all-in-one cloud contact center
Genesys contact center software makes it easy to connect with the right customers automatically — so you can accelerate sales and boost agent productivity.
Optimize campaign results
Boost response rates by reaching more of the right contacts for higher-value calls.
Maximize agent productivity
Skip the voicemails, busy signals and unanswered calls — and increase agent talk time.
Improve customer experiences
Get in front of customers at the right time, in the right way, with the right message.
We’re seeing more dials and connections for less effort.
— Alexander Barr, Customer Services Director, Actavo
Agentless
Automatically respond to live contacts or answering machines.
Progressive
Wait until an agent is available before placing calls.
Predictive
Predict agent availability and place calls just-in-time.
Preview
Present contact information before the agent initiates the call.
Power
Automatically dials when an agent is available.
Financial service
Telecom
Healthcare
Retail
Insurance
Utilities
Genesys contact center software makes it easy to connect with the right customers automatically — so you can accelerate sales and boost agent productivity.
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
