Genesys vs. NICE CXONE
Industry experts and users agree: Genesys is the leading contact centre platform.
- 50% reduction in TCO
- 96% decrease in servers
- 100% improvement in agent efficiency
- 45% of questions answered by virtual assistants
Industry experts and users agree: Genesys is the leading contact centre platform.
Self-guided product tour: Experience the Genesys Cloud platform firsthand through the eyes of agents, supervisors and administrators.
boost in agent productivity
Increase productivity with a single, intuitive agent interface for all channels.
uptime guarantee with a single SLA for all capabilities
Avoid downtime and disruptions with cloud customer experience (CX) technology you can depend on — with transparent and guaranteed uptime.
time to value with continuous innovation
Stay ahead of the competition with the latest CX tech today — and tomorrow — with weekly feature releases at no additional cost. Just click to deploy.
Genesys Cloud is a Magic Quadrant Leader. Get the comprehensive reports.
We believe Gartner named Genesys as a Leader in delivering Contact Centre as a Service solutions due to our:
Genesys is a leader. Get the reports you need to evaluate the CCaaS landscape in a single download.
Genesys has been positioned as the Growth and Innovation leader in the “Frost Radar™: Cloud Contact Centre Services in Asia-Pacific 2023” report. We believe this is because we:
Genesys Cloud is a Leader. Get the comprehensive reports.
The Forrester report names Genesys a leader in Contact Centre as a Service solutions in 2023 and noted its:
Genesys Cloud is a Leader. Get the comprehensive reports.
Genesys named a Leader by IDC MarketScape
Genesys recognized for its ability to deliver conversational AI capabilities across an array of digital and voice-based channels
To be a leader, you need to work with a leader. See the results users achieved when they worked with Genesys.
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
