Jun 4–20, 2024

Unlock AI-Powered Business Success: Workshop Series

Name: Build a Business Case for AI Workshop Series
Start: 2024-06-04
End: 2024-06-20

Auckland, Brisbane, Canberra, Melbourne, Sydney, Wellington

4 – 20 June, 2024
12:30 PM - 4:30 PM (lunch included)

Join us for an immersive workshop where you'll learn how to identify business cases that leverage Genesys AI-powered experience orchestration to drive operational efficiency and improve the CX within your organisation.

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Workshop: Build a business case to achieve AI powered business outcomes

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Build a business case to achieve AI powered business outcomes

Discover how AI-powered business outcomes use artificial intelligence (AI) to enhance decision-making, streamline operations, and personalise customer experiences.

In this hands-on workshop, you’ll explore the possibilities of AI-driven experience orchestration with Genesys. Learn how to identify and implement business cases that drive personalised customer journeys, increase operational efficiency, and elevate overall customer satisfaction within your organisation.

You’ll leave with the knowledge to:

Identify strategic business opportunities to optimise resources, enhance efficiency, and foster sustainable growth
Build AI-driven customer experiences, including knowledge bases and agile bots, using Genesys AI
Create your own continous optimisation cycle for your contact centre

Join us and gain the knowledge and tools to propel your business forward with AI-powered success!

Agenda

Lunch	12:30 PM – 1:30 PM
Workshop	1:30 PM – 4:30 PM

Location details

Brisbane	June 4	Hyatt Brisbane
Canberra	June 6	Midnight Hotel, Autograph Collection
Melbourne	June 11	Hyatt Centric Melbourne
Sydney	June 12	Park Hyatt Sydney
Auckland	June 18	QT Auckland
Wellington	June 20	QT Wellington

Workshop Facilitator

Phill Townsend

Strategic Director Innovation – APAC, Genesys

Join Phill as he shares valuable insights and guides you toward unlocking the full potential of AI-driven innovation within your organisation.

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.