05/30/2025 11:30 am

Bytes & Brews 2025, SG

Singapore, Singapore

The Data Blueprint: Unlocking AI-Driven CX Success

Explore how high-quality data serves as the foundation for exceptional AI-powered Experience Orchestration. This event highlights how actionable insights transform data into seamless, personalised journeys while emphasising the importance of ethical data management and transparency.

If you have any questions about this event, please email AsiaMarketing@genesys.com

The Fullerton Hotel

Fullerton Square, The Fullerton Hotel Singapore, Singapore

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Save your spot

Thank you for registering for our upcoming event. We’re excited to have you join us.

Please note: Your registration is not yet confirmed. You will receive an additional confirmation email once it has been processed.

To make sure you don’t miss out on the festivities, we kindly encourage you to save the date for the event:

  • Event Date: Friday, May 30, 2025
  • Event Time: 11:30 a.m.
  • Event Location: The Fullerton Hotel, Singapore, Singapore

If you have any questions, please email AsiaMarketing@genesys.com.

B&b event pic 2

Unlock Data-Driven Experience Orchestration

Join us to explore how high-quality data is essential for AI-powered experience orchestration. Learn to transform data into personalised journeys, emphasising ethical management and transparency.

Key insights include:

  • How to transform data into AI-powered, scalable CX solutions
  • Strategies for ethical data management and trust-building in AI systems
  • Best practices for leveraging data insights to drive personalisation customer satisfaction

Whether you’re looking to modernise your strategy or deepen your understanding of data-driven CX, this event will equip you with the necessary tools and knowledge to elevate your experience orchestration.

Learn More about Bytes & Brew →

Bytes & Brews is a unique blend of technology, innovation, and connection over coffee or craft brews.
This event is designed to provide a refreshing twist to your traditional networking and learning experiences.
Kindly note that all registration will be subjected to approval.

Agenda

The Data Blueprint: Unlocking AI-Driven CX Success

Friday, 30 May 2025

11:30 am – 01:00 pm

Arrival, Networking & Lunch

Ease into the event with casual networking and lunch as you connect with fellow CX professionals and industry leaders

01:00 pm – 01:30 pm

Analyst Presentation

The Role of Data Management in AI Success: Foundation of Scalable Data Model –
Shivanu Shukla, Principal Advisor, CX, Twimbit

01:30 pm – 01:50 pm

Data, CX Expert Presentation

Accelerating the New Era of AI-powered Experience Orchestration: Unlocking CX Success – Louis Teoh, Director Commercial Operations, APAC, Genesys

01:50 pm – 02:20 pm

Break

Enjoy a networking break while continuing the conversation with peers and speakers

02:20 pm – 02:50 pm

Interactive Audience Session: CX Games

Put your CX smarts to the test with fun, interactive games designed to challenge, engage, and bring insights to life in an energizing way

02:50 pm – 03:20 pm

Customer Fireside Chat with Q&A

Leveraging Data for Real-World CX Transformation

03:20 pm – 03:30 pm

Wrap Up & Event Close

The agenda shown serves purely as a guide and is subject to change according to topics and situations.

Speakers

Kalpana Jha

Lead Platform Engineer, Manulife

Manoj Menon

Founder & CEO, twimbit