In today’s digital-first world, Indian customers expect more than just basic banking; they seek seamless, personalised interactions at their fingertips.
As the BFSI sector transitions to this new era of customer engagement, adopting cloud-based systems is essential. However, challenges related to data security, compliance, and legacy system integration remain. Join us for an insightful evening where you will hear from your peers about how they have successfully navigated these challenges and leveraged cloud solutions. We will also discuss the importance of understanding when to utilize AI and when human support is necessary to enhance customer experiences. Genesys will guide you in balancing these elements to drive innovation and shape the future of financial services in India.
Topics will include:
- Navigating Change in a Digital-First World: Strategies for Indian Banks to Adapt to Evolving Consumer Expectations.
- Leveraging Cloud Solutions for Enhanced Customer Engagement: Best Practices from Leading Indian Banks.
- Balancing AI and Human Support: When to Automate and When to Personalize in Customer Interactions.
- Security Challenges in a Cloud Environment: Ensuring Robust Data Protection while Embracing Digital Transformation
- Measuring Business Value from Cloud Adoption: Key Metrics and ROI for Financial Institutions.
