Your Future Accelerated

Meet Genesys experts and partners to learn more about the Genesys AI-powered experience orchestration platform

Networking over tea/coffee

Milind is an actor, supermodel, film producer and fitness enthusiast. Milind, the marathoner has won the prestigious ‘Ironman’ title in Zurich after completing the toughest triathlon in the world. Milind Soman wears many hats of that of an entrepreneur, of an athlete, a FitnessIcon. Milind has successfully transitioned from a champion Swimmer to Super-Model to actor to marathoner to Health activist.

Usha Soman – 84-year-old retired biochemistry lecturer who has successfully completed numerous fitness challenges, including the 52 kilometre Sandakphu–Phalut winter trek, which she undertook at the age of 81.

The retired professor of biochemistry started trekking at the age of 60. In recent years, she scaled the base camp of Mt. Everest and the highest mountain in Africa Mt. Kilimanjaro. Mrs Soman has successfully proved age is just a number.

Ankita Konwar is a yoga practitioner and teacher. She has also completed several marathons and other feats of endurance.

Milind Soman, Actor, Supermodel, Film Producer and Fitness Enthusiast

Ankita Konwar, Yoga Practitioner and Teacher

Usha Soman, Retired Biochemistry Lecturer

Welcome and kickstart CX Tour Mumbai

Raja Lakshmipathy, Vice President and Managing Director – India and SAARC, Genesys

A global awakening to the powerful potential of artificial intelligence has created an unprecedented opportunity in the experience economy. As organisations consider the ways AI has and will continue to change how products and services are marketed, offered and supported, they also are discovering the important role AI plays in attracting customers and top talent and, more importantly, earning their loyalty. At the dawn of this new “Era of AI,” fully harnessing the technology’s potential requires a trusted and proven all-in-one platform, born in the cloud and powered by AI, grounded in empathy and capable of delivering personalised, end-to-end experiences at scale. Larry Shurtz shares his read on how AI is changing the relationships organisations build with their customers and employees.

Larry Shurtz, Chief Sales Officer, Genesys

Think big. Act bigger. In today’s world, ideas are only as good as how they get implemented. With AI-powered experience orchestration, you can go beyond traditional Contact Centre as a Service, creating new experiences for your customers and employees. This session will explore trends in the market and how new use cases can push the boundaries of traditional contact centre thinking.

Phill Townsend, Strategic Director Innovation – APAC, Genesys

You spent the evening hearing from Genesys about our AI-powered vision and product innovations. This keynote will show you how our customers and partners are bringing AI-powered experience orchestration to life.

Murali Kondur, ECBO – Digital Service Desk – Practice Head, Tata Consultancy Services

AI-empowered business outcomes leverage artificial intelligence (AI) to enhance decision-making processes, streamline operations, and personalise customer experiences. In this demo, learn how leverage Genesys AI powered experience orchestration to deliver personalised journeys for you customers, drive improved operational efficiency and improve the CX within your organisation.

Aditya Garg, Head of Solutions Consulting – India, Genesys

In this session we will explore the digital realities of social media, utilising Radarr’s by Genesys social listening tools to enhance customer experience across various touch points. Delve into elevating CX in the social media, decode customer behaviour, and engage in discussions that bridge marketing with customer service. Discover how to harness AI for a unified customer view and responsive engagement strategies.

Prerna Pant, Global Director Innovation (Social), Genesys

Hear directly from Genesys partners to discover how the Genesys ecosystem will be a force multiplier for your success. Gain valuable insights on how to chart the next step in your experience transformation journey to deepen customer loyalty and employee engagement.

Anil Joglekar, Managing Director, CS Infocomm

Hillol Chatterjee, Country Manager – India and SAARC, Audiocodes

Anand Viswanathan, AVP – Cloud Communication Solutions, Tata Communications Limited

Neil Barman, GM and Business Head (APAC), Kore.ai

George Aprane, Vice President – Alliances, APAC, Genesys

Raja Lakshimapthy, Vice President and Managing Director – India and SAARC, Genesys 

Meet Genesys experts and partners to learn more about the Genesys AI-powered experience orchestration platform.

Meet Genesys experts and partners to learn more about the Genesys AI-powered experience orchestration platform.

Networking over tea/coffee

Prakash Padukone was the first Indian to win the prestigious All England Badminton Championship way back in 1980. His titles also include the Inaugural World Cup in 1981 & a Bronze Medal in the World Championships in 1983. He won the National men’s singles title for 9 years in a row which is still a record. He was also the youngest mens singles champion at the age of 16. He is the recipient of Arjuna Award & Padma Shri from the Govt of India.

Prakash retired in 1989 & founded PPBA (Prakash Padukone Badminton Academy) way back in 1994 to encourage & nurture the promising badminton talent in the country.

Prakash Padukone, Former World No.1 Badminton Player and Mentor

Welcome and kickstart CX Tour Bengaluru

Raja Lakshmipathy, Vice President and Managing Director – India and SAARC, Genesys

A global awakening to the powerful potential of artificial intelligence has created an unprecedented opportunity in the experience economy. As organisations consider the ways AI has and will continue to change how products and services are marketed, offered and supported, they also are discovering the important role AI plays in attracting customers and top talent and, more importantly, earning their loyalty. At the dawn of this new “Era of AI,” fully harnessing the technology’s potential requires a trusted and proven all-in-one platform, born in the cloud and powered by AI, grounded in empathy and capable of delivering personalised, end-to-end experiences at scale. Gwilym Funnell shares his read on how AI is changing the relationships organisations build with their customers and employees.

Gwilym Funnell, Head of APAC, Genesys

Think big. Act bigger. In today’s world, ideas are only as good as how they get implemented. With AI-powered experience orchestration, you can go beyond traditional Contact Centre as a Service, creating new experiences for your customers and employees. This session will explore trends in the market and how new use cases can push the boundaries of traditional contact centre thinking.

Phill Townsend, Strategic Director Innovation – APAC, Genesys

You spent the evening hearing from Genesys about our AI-powered vision and product innovations. This keynote will show you how our customers and partners are bringing AI-powered experience orchestration to life.

Saurabh Bhatia, Director- Supply Operations, Swiggy

AI-empowered business outcomes leverage artificial intelligence (AI) to enhance decision-making processes, streamline operations, and personalise customer experiences. In this demo, learn how leverage Genesys AI powered experience orchestration to deliver personalised journeys for you customers, drive improved operational efficiency and improve the CX within your organisation.

Aditya Garg, Head of Solutions Consulting – India, Genesys

In this session we will explore the digital realities of social media, utilising Radarr’s by Genesys social listening tools to enhance customer experience across various touch points. Delve into elevating CX in the social media, decode customer behaviour, and engage in discussions that bridge marketing with customer service. Discover how to harness AI for a unified customer view and responsive engagement strategies.

Prerna Pant, Global Director Innovation (Social), Genesys

Hear directly from Genesys partners to discover how the Genesys ecosystem will be a force multiplier for your success. Gain valuable insights on how to chart the next step in your experience transformation journey to deepen customer loyalty and employee engagement.

Anil Joglekar, Managing Director, CS Infocomm

Hillol Chatterjee, Country Manager – India and SAARC, Audiocodes

Sachin Bhardwaj, Head of CCaaS Business, Tata Communications Limited

Alessandro Casolla, Technical Architect, Softphone

Piyush Patel, Chief Technology Officer and Co-Founder, SuccessKPI

George Aprane, Vice President – Alliances, APAC, Genesys

Raja Lakshimapthy, Vice President and Managing Director – India and SAARC, Genesys

Meet Genesys experts and partners to learn more about the Genesys AI-powered experience orchestration platform.