20 September 2024 | Delhi
25 September 2024 | Mumbai
27 September 2024 | Bengaluru
Transform your CX for the new age of AI
We’re taking the best of our flagship event, CX Tour India 2024, on the road and coming to a location near you in Delhi, Mumbai and Bengaluru. Register now to meet your peers and learn from industry experts and customers. Get ready to immerse yourself in the future of experience and see how AI and automation create outstanding experiences for your customers and employees.
Whether you’re new to Genesys or an existing customer, this half-a-day conference is packed with topics to help you unlock potential with AI.
Topics will include:
- AI-powered experience orchestration
- Artificial intelligence and automation
- Channel-less interactions
- Connected Worlds – Mastering the Social Maze
- And much more
Join us in a city near you
It’s more important than ever that organisations deliver seamless, AI-powered customer experiences. Join us at a location near you to gain actionable tactics you can implement in weeks, not months, to accelerate business for the coming year.
Delhi Agenda
Friday, 20 September 2024
05:00 PM – 06:00 PM
Registration, Networking and Community Expo
Meet Genesys experts and partners to learn more about the Genesys AI-powered experience orchestration platform.
Networking over tea/coffee
06:00 PM – 06:20 PM
Motivational Speaker
06:20 PM – 06:35 PM
Opening Keynote
- Welcome and Kick Start CX Tour Delhi
- Company Vision: Levels of Orchestration
- Product Vision and Roadmap
Raja Lakshimapthy, Vice President and Managing Director – India and SAARC, Genesys
06:35 PM – 07:00 PM
Accelerating the New Era of AI with Experience Orchestration on Genesys Cloud
A global awakening to the powerful potential of artificial intelligence has created an unprecedented opportunity in the experience economy. As organisations consider the ways AI has and will continue to change how products and services are marketed, offered and supported, they also are discovering the important role AI plays in attracting customers and top talent and, more importantly, earning their loyalty. At the dawn of this new “Era of AI,” fully harnessing the technology’s potential requires a trusted and proven all-in-one platform, born in the cloud and powered by AI, grounded in empathy and capable of delivering personalised, end-to-end experiences at scale. Phill Townsend shares his read on how AI is changing the relationships organisations build with their customers and employees.
07:00 PM – 07:20 PM
Customer Panel - Industry Insights
07:20 PM – 07:30 PM
Customer Spotlight Keynote
You spent the evening hearing from Genesys about our AI-powered vision and product innovations. This keynote will show you how our customers and partners are bringing AI-powered experience orchestration to life.
07:30 PM – 08:00 PM
Innovation in Action: The Art of the Possible with AI-Powered Experience Orchestration
Solution Demo
08:00 PM – 08:10 PM
Connected Worlds – Mastering the Social Maze
Prerna Pant, Director Innovation (Social) – APAC, Genesys
08:10 PM – 08:30 PM
Partner Panel
08:30 PM – 08:35 PM
Closing Remarks
Raja Lakshmipathy, Vice President and Managing Director – India and SAARC, Genesys
08:35 PM – 10:00 PM
Networking and Community Expo, followed by Dinner and Cocktails
Meet Genesys experts and partners to learn more about the Genesys AI-powered experience orchestration platform.
Mumbai Agenda
Wednesday, 25 September 2024
05:00 AM – 06:00 PM
Registration, Networking and Community Expo
Meet Genesys experts and partners to learn more about the Genesys AI-powered experience orchestration platform
Networking over tea/coffeepm
06:00 PM – 06:20 PM
Motivational Speaker
06:20 PM – 06:25 PM
Opening keynote
Welcome and kickstart CX Tour Mumbai
Raja Lakshmipathy, Vice President and Managing Director – India and SAARC, Genesys
06:25 PM – 06:40 PM
Reaching New Heights: The Impact of the Genesys Experience
- Company Vision: Levels of Orchestration
- Product Vision and Roadmap
- Global Market Trends
Larry Shurtz, Chief Sales Officer, Genesys
Gwilym Funnell, Head of Sales – APAC, Genesys
06:40 PM – 07:00 PM
Accelerating the New Era of AI with Experience Orchestration on Genesys Cloud
A global awakening to the powerful potential of artificial intelligence has created an unprecedented opportunity in the experience economy. As organisations consider the ways AI has and will continue to change how products and services are marketed, offered and supported, they also are discovering the important role AI plays in attracting customers and top talent and, more importantly, earning their loyalty. At the dawn of this new “Era of AI,” fully harnessing the technology’s potential requires a trusted and proven all-in-one platform, born in the cloud and powered by AI, grounded in empathy and capable of delivering personalised, end-to-end experiences at scale. Phill Townsend shares his read on how AI is changing the relationships organisations build with their customers and employees.
07:00 PM – 07:20 PM
Customer Panel - Industry Insights
07:20 PM – 07:30 PM
Customer Spotlight Keynote
You spent the evening hearing from Genesys about our AI-powered vision and product innovations. This keynote will show you how our customers and partners are bringing AI-powered experience orchestration to life.
07:30 PM – 08:00 PM
Innovation in Action: The Art of the Possible with AI-Powered Experience Orchestration
Solution Demo
08:00 PM – 08:15 PM
Connected Worlds – Mastering the Social Maze
Prerna Pant, Director Innovation (Social) – APAC, Genesys
08:15 PM – 08:35 PM
Partner Panel
08:35 PM – 08:40 PM
Closing Remarks
Raja Lakshimapthy, Vice President and Managing Director – India and SAARC, Genesys
08:40 PM – 10:00 PM
Networking and Community Expo, followed by Dinner and Cocktails
Meet Genesys experts and partners to learn more about the Genesys AI-powered experience orchestration platform.
Bengaluru Agenda
Friday, 27 September 2024
05:00 PM – 06:00 PM
Registration, Networking and Community Expo
Meet Genesys experts and partners to learn more about the Genesys AI-powered experience orchestration platform.
Networking over tea/coffee
06:00 PM – 06:20 PM
Motivational Speaker
06:20 PM – 06:25 PM
Opening Keynote
Welcome and kickstart CX Tour Bengaluru
Raja Lakshmipathy, Vice President and Managing Director – India and SAARC, Genesys
06:25 PM – 06:40 PM
Reaching New Heights: The Impact of the Genesys Experience
- Company Vision: Levels of Orchestration
- Product Vision and Roadmap
- Global Market Trends
Gwilym Funnell, Head of APAC, Genesys
06:40 PM – 07:05 PM
Accelerating the New Era of AI with Experience Orchestration on Genesys Cloud
A global awakening to the powerful potential of artificial intelligence has created an unprecedented opportunity in the experience economy. As organisations consider the ways AI has and will continue to change how products and services are marketed, offered and supported, they also are discovering the important role AI plays in attracting customers and top talent and, more importantly, earning their loyalty. At the dawn of this new “Era of AI,” fully harnessing the technology’s potential requires a trusted and proven all-in-one platform, born in the cloud and powered by AI, grounded in empathy and capable of delivering personalised, end-to-end experiences at scale. Phill Townsend shares his read on how AI is changing the relationships organisations build with their customers and employees.
07:05 PM – 07:25 PM
Customer Panel - Industry Insights
07:25 PM – 07:40 PM
Customer spotlight keynote
You spent the evening hearing from Genesys about our AI-powered vision and product innovations. This keynote will show you how our customers and partners are bringing AI-powered experience orchestration to life.
07:40 PM – 08:10 PM
Innovation in Action: The Art of the Possible with AI-Powered Experience Orchestration
Solution Demo
08:10 PM – 08:25 PM
Connected Worlds – Mastering the Social Maze
Prerna Pant, Director Innovation (Social) – APAC, Genesys
08:25 PM – 08:50 PM
Partner Panel
08:50 PM – 08:55 PM
Closing Remarks
Raja Lakshimapthy, Vice President and Managing Director – India and SAARC, Genesys
08:55 PM – 10:00 PM
Networking and Community Expo, followed by Dinner and Cocktails
Meet Genesys experts and partners to learn more about the Genesys AI-powered experience orchestration platform.
Questions?
Please contact us and a member of the Genesys events team will respond.
