August 17, 2021 2:00 pm

CX Tour

Melbourne, Australia

The Power of Us

The event theme “The power of us” will focus on how your people and our cloud come together to deliver amazing customer experiences and create happy customers in a world of ever changing consumer demands.

Whether you’re a current Genesys customer or you’re looking to take your customer experience to the next level, the CX Tour will show you how your team and our cloud can deliver more customer smiles.

W Melbourne

W Melbourne, Flinders Lane, Melbourne VIC, Australia

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Thank you for registering for our CX Tour, Melbourne.

Date: Tuesday 17 August

Time: 2:00pm

Location: W Melbourne, 408 Flinders Ln, Melbourne VIC 3000, Australia

For further information, or to cancel your registration, please email chanelle@conferenceworks.com.au.

We look forward to seeing you on the day.

Using Artificial Intelligence to enhance the customer and employee experience doesn’t have to complicated or time consuming. Using a real-life customer example, we will live configure and demonstrate a Genesys AI based contact centre, and show how it powers meaningful, connected interactions across digital and voice channels, whilst ensuring employees are continually engaged with personalised support throughout every aspect of their day.

• Leverage the power of cloud

• Provide seamless digital channels

• Engage and optimize your remote workforce

• Hear how your peers are delivering super human service

Take this opportunity to come together and meet your peers face to face and advance your business by interacting with actual users, industry leaders and Genesys partners.

Agenda

Agenda

Tuesday, 17 August 2021

2:00 pm – 2:30 pm

Arrival and Registration

2:30 pm – 2:35 pm

Welcome

Mark Buckley, Vice President, Australia & New Zealand

2:35 pm – 2:45 pm

Super human service in action

Sian Jenkins, Marketing Director, APAC

2:45 pm – 3:25 pm

CX Talks: Industry pioneers share their secrets

Genesys Customer

3:25 pm – 3:45 pm

Part 1 - The new frontier in digital customer engagement

Dave Flanagan, Director, Employee Engagement, Australia & New Zealand

Carl Jones, Director, Digital Engagement AI, Australia & New Zealand

Annemarie Hodgson, Senior Solutions Consultant, Genesys

3:45 pm – 4:15 pm

BREAK

4:15 pm – 4:30 pm

Customer Panel: Journey to super human service

Genesys Customers

4:30 pm – 4:50 pm

Part 2 -Powering super-human employee engagement

Andy Hardy, Director, Employee Engagement, Australia & New Zealand

Annemarie Hodgson, Senior Solutions Consultant, Genesys

4:50 pm – 4:55 pm

Transforming Customer and Employee Experiences

TBC

4:55 pm – 5:00 pm

Closing Remarks

Mark Buckley, Vice President, Australia & New Zealand

5:00 pm – 6:00 pm

Cocktail Hour

Speakers

Mark Buckley

Mark Buckley

Vice President, Australia & New Zealand

Dave Flanagan

Dave Flanagan

Director, Digital & Conversational AI, Australia & New Zealand

Andy Hardy

Andy Hardy

Director, Employee Engagement, Australia & New Zealand

Annemarie Hodgson

Annemarie Hodgson

Senior Solution Consultant, Australia & New Zealand

Sian Jenkins

Sian Jenkins

Marketing Director, APAC

Carl Jones

Carl Jones

Director, Digital Engagement AI, Australia & New Zealand

Rohan Khanna

Rohan Khanna

Chief Technology Officer

W Melbourne

W Melbourne, Flinders Lane, Melbourne VIC, Australia

Get directions

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