Build a digital experience – hands-on workshop!

Can you transform your company’s digital experience in just one afternoon? Yes you can!

As the shift to digital interactions continues to accelerate, it’s critical for your business to deliver the anywhere, anytime engagement your customers expect, with the ability to seamlessly connect a customer to a human at the right time, when needed.

Join the Genesys team at this hands-on workshop focused on creating a superior digital experience for your customers, and gain practical skills to build AI-driven digital experiences.

In this workshop you’ll:

• Deploy Genesys Predictive Engagement to best understand how and when to engage your customers
• Gain experience with Genesys DialogEngine Bot Flows to learn how to create your first AI-powered chatbot
• Learn how to create and surface knowledge to your customers to help reduce the workload on your agents
• Identify how and when to pass the customer through to a human agent

Don’t forget to bring your laptop and phone!

Note: No previous Genesys Cloud Administration experience is required, this workshop is open to the whole team. Our solution experts will be there to guide you through every step of the way!