G-Summit ANZ – that’s a wrap!

This year’s event was packed with rich content to help you learn why the power of empathy is the key to differentiating your CX and your brand. A selection of the presentations are now available for you to download.

Presentations

Please click the title of the presentation to download.

Digital Empathy: Frictionless customer experiences

Dave Flanagan, Director, Digital & Conversational AI – Australia & New Zealand, Genesys

Re-engineering the customer experience: Breaking down silos

Daniel Cooper, Consumer Channels Digital Lead, Spark

Voice of Australian Customers 2022 

Alex Boland, Director ANZ Operations, COPC

Empathy at scale: How design thinking can help your organisation create exceptional experiences

Matt Fangman, Senior Director, Design Thinking & Education, Genesys

Driving innovations and outcomes for financial services

Angel Kuan, Industry Lead Insurance APAC, Genesys
David Porter, Managing Director, Global Financial Services, Genesys
Nada Lopes, Customer Success Manager, Genesys
Phillip Townsend, Industry Lead Insurance ANZ, Genesys

Customer experiences that build trust in government

Megan Gordon, Principal Business Consultant, Genesys

The evolution of employee engagement

Andy Hardy, Director, Employee Engagement, Australia & New Zealand, Genesys

Delivering empathy at scale with design thinking

Matt Fangman, Senior Director, Design Thinking & Education, Genesys

Reaching digital natives: How to deliver a digital-first engagement strategy 

Dave Flanagan, Director, Digital & Conversational AI – Australia & New Zealand, Genesys
Matt McPhee, Principal Solution Consultant, Genesys

Experience orchestration

James Walford, Head of Conversational AI, North America and LATAM, Genesys

Genesys Cloud: Migration best practice

Brent Verry, Director of Services Engagement, Genesys

Thank you to our sponsors

Titanium

Platinum

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Silver

Genesys Afterparty

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Supporting Partner