This year’s event was packed with rich content to help you learn why the power of empathy is the key to differentiating your CX and your brand. A selection of the presentations are now available for you to download.
Presentations
Please click the title of the presentation to download.
Digital Empathy: Frictionless customer experiences
Dave Flanagan, Director, Digital & Conversational AI – Australia & New Zealand, Genesys
Re-engineering the customer experience: Breaking down silos
Daniel Cooper, Consumer Channels Digital Lead, Spark
Voice of Australian Customers 2022
Alex Boland, Director ANZ Operations, COPC
Empathy at scale: How design thinking can help your organisation create exceptional experiences
Matt Fangman, Senior Director, Design Thinking & Education, Genesys
Driving innovations and outcomes for financial services
Angel Kuan, Industry Lead Insurance APAC, Genesys
David Porter, Managing Director, Global Financial Services, Genesys
Nada Lopes, Customer Success Manager, Genesys
Phillip Townsend, Industry Lead Insurance ANZ, Genesys
Customer experiences that build trust in government
Megan Gordon, Principal Business Consultant, Genesys
The evolution of employee engagement
Andy Hardy, Director, Employee Engagement, Australia & New Zealand, Genesys
Delivering empathy at scale with design thinking
Matt Fangman, Senior Director, Design Thinking & Education, Genesys
Reaching digital natives: How to deliver a digital-first engagement strategy
Dave Flanagan, Director, Digital & Conversational AI – Australia & New Zealand, Genesys
Matt McPhee, Principal Solution Consultant, Genesys
Experience orchestration
James Walford, Head of Conversational AI, North America and LATAM, Genesys
Genesys Cloud: Migration best practice
Brent Verry, Director of Services Engagement, Genesys
Thank you to our sponsors
Titanium
Platinum
Diamond
Gold
Silver
Genesys Afterparty
Juice Cart
Coffee Cart
Supporting Partner
Follow the conversation at: