This year’s event was packed with rich content to help you learn why the power of empathy is the key to differentiating your CX and your brand. A selection of the presentations are now available for you to download.
Dave Flanagan, Director, Digital & Conversational AI – Australia & New Zealand, Genesys
Daniel Cooper, Consumer Channels Digital Lead, Spark
Alex Boland, Director ANZ Operations, COPC
Matt Fangman, Senior Director, Design Thinking & Education, Genesys
Angel Kuan, Industry Lead Insurance APAC, Genesys
David Porter, Managing Director, Global Financial Services, Genesys
Nada Lopes, Customer Success Manager, Genesys
Phillip Townsend, Industry Lead Insurance ANZ, Genesys
Megan Gordon, Principal Business Consultant, Genesys
Andy Hardy, Director, Employee Engagement, Australia & New Zealand, Genesys
Matt Fangman, Senior Director, Design Thinking & Education, Genesys
Dave Flanagan, Director, Digital & Conversational AI – Australia & New Zealand, Genesys
Matt McPhee, Principal Solution Consultant, Genesys
James Walford, Head of Conversational AI, North America and LATAM, Genesys
Brent Verry, Director of Services Engagement, Genesys
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