Agenda

Speakers

Venue

Sponsors

May 28–30, 2024

Genesys APAC Partner Conference 2024

Bangkok Thailand

Your future is now, and it’s intelligent, unified, and ready to accelerate as one with Genesys. Join us in Bangkok from 28th to 30th May 2024 for the highly anticipated APAC Partner Conference.

The Peninsula Bangkok

The Peninsula Bangkok, Charoen Nakhon Road, Khlong Ton Sai, Khlong San, Bangkok, Thailand

Get directions

Registration for APAC Partner Conference 2024 has officially closed.
Kindly contact AsiaMarketing@genesys.com should you require further assistance.

Accelerate As One

Gear up for the 9th annual APAC Partner Conference as we explore the theme of “Accelerate as One” – shaping and accelerating the future with our partners in a landscape marked by rapid changes.

Speed is key and be prepared to partake in the shared vision where Customer and Employee Experience transforms into immediate realities with Genesys Cloud. Picture a world where AI-powered technology effortlessly orchestrates contextual, efficient, and personalised experiences designed for tomorrow’s needs – available now.

Agenda

Tuesday, 28 May 2024

12:30 pm – 05:30 pm

Partner Advisory Board / Partner User Group Session

Please note: The Partner Advisory Board and Partner User Group sessions are by invitation only.

06:00 pm – 08:00 pm

Welcome Cocktails

Wednesday, 29 May 2024

08:15 am – 08:55 am

Registration & Exhibition

09:00 am – 09:15 am

Conference Opening - Day 1

Jim Wagstaff, Managing Director, Jam Factory

09:15 am – 10:25 am

Accelerating our Future in the Age of AI

Antoine Ducarme, Vice President, Solutions Consulting, APAC, Genesys
Gwilym Funnell, Senior Vice President, APAC, Genesys
James Walford, Senior Director, Global Innovation, Genesys
Jarryd Tuyau, Principal Solution Consultant, APAC, Genesys
Rahul Garg, Vice President, Product, AI & Self Service, Genesys

10:25 am – 10:50 am

Accelerate as ONE

Moderator:
Jim Wagstaff, Managing Director, Jam Factory

Panelists:
Antoine Ducarme, Vice President, Solutions Consulting, APAC, Genesys
Erwann Thomassain, Vice President, Marketing, APAC, Genesys
George Aprane, Vice President, Partners & Alliances, APAC, Genesys
Gwilym Funnell, Senior Vice President, APAC, Genesys

 

10:50 am – 11:15 am

Coffee Break & Exhibition

11:15 am – 03:00 pm

Breakout Track 1

11:15 am – 11:45 am

Proving the value of AI: Unleashing the Power of Genesys AI leveraging Free Trials
11:45 am – 12:15 pm Innovative Solutions Showcase: Insights from Our Reseller Partner – Celebal Technologies
12:15 pm – 12:30 pm Innovative Solutions Showcase: Insights from Our AppFoundry Partner – emite
12.30 pm – 12:45 pm Innovative Solutions Showcase: Insights from Our AppFoundry Partner – Blitzz
12:45 pm – 2:00 pm Lunch & Exhibition
2:00 pm – 2:30 pm Proving the value of AI: Unleashing the Power of Genesys AI leveraging Free Trials
2:30 pm – 3:00 pm Orchestrating Customer Success with Genesys Partners

11:15 am – 03:00 pm

Breakout Track 2

11:15 am – 11:45 am

Clarity in transition: Genesys Engage – Ask me anything forum
11:45 am – 12:15 pm Unify Your Channels and Data for AI-Powered Customer Service – Genesys / Salesforce
12:15 pm – 12:30 pm Innovative Solutions Showcase: Insights from Our AppFoundry Partner – Audiocodes
12.30 pm – 12:45 pm Innovative Solutions Showcase: Insights from Our AppFoundry Partner – Vonage
12:45 pm – 2:00 pm Lunch & Exhibition
2:00 pm – 2:30 pm Unify Your Channels and Data for AI-Powered Customer Service – Genesys / Salesforce
2:30 pm – 3:00 pm Accelerating the New Social Experience on Genesys Cloud

11:15 am – 03:00 pm

Breakout Track 3

11:15 am – 11:45 am

A better way to work: The future of employee experience
11:45 am – 12:15 pm Orchestrating Customer Success with Genesys Partners
12:15 pm – 12:30 pm Innovative Solutions Showcase: Insights from Our AppFoundry Partner – Softphone
12.30 pm – 12:45 pm Innovative Solutions Showcase: Insights from Our AppFoundry Partner – CC Expertise
12:45 pm – 2:00 pm Lunch & Exhibition
2:00 pm – 2:30 pm Accelerating the New Social Experience on Genesys Cloud
2:30 pm – 3:00 pm A better way to work: The future of employee experience

03:00 pm – 03:30 pm

Coffee Break & Exhibition

03:30 pm – 03:55 pm

Build-a-Bot: 3-Legged Race

Jim Wagstaff, Managing Director, Jam Factory
Jarryd Tuyau, Principal Solution Consultant, APAC, Genesys
Philip Townsend, Strategic Director, Innovation, APAC, Genesys

 

03:55 pm – 04:25 pm

How to GO BIG with AWS & Salesforce

Nora DiBene, Senior Director, Global Alliances, Genesys
Corrie Briscoe, Head of Partner Sales, AWS
Boo Beng Khoo, Managing Director, Customer Services Practice Lead, Accenture
Rabos Suvanamas, Senior Manager, Salesforce

04:25 pm – 04:40 pm

Digital Transformation with AIVolveX

Umashankar Nedunchezhian, Chief Technology Officer, 1CloudHub-AWS Ambassador

04:40 pm – 05:05 pm

A Complete Ecosystem for Partner and Customer Success

Ashok Sankaran, Director, Partners and Alliances, APAC, Genesys
Patrick Forrester-Roberts, Vice President, Global Sales, SuccessKPI

05:05 pm – 05:20 pm

It's Game On!

Jim Wagstaff, Managing Director, Jam Factory

05:20 pm – 05:30 pm

Reflections and Revelations: Day 1 Closing Session

​George Aprane, Vice President, Partners & Alliances, APAC, Genesys

06:00 pm – 09:00 pm

Awards Night

Thursday, 30 May 2024

08:00 am – 08:45 am

Networking & Exhibition

09:00 am – 09:15 am

Conference Opening - Day 2

Jim Wagstaff, Managing Director, Jam Factory

09:15 am – 09:25 am

Genesys Growth & Profitability 

Jim Wagstaff, Managing Director, Jam Factory
Gwilym Funnell, Senior Vice President, APAC, Genesys

09:25 am – 09:45 am

Profitability Unlocked: A Partner’s Guide to Thriving through Collaboration and Innovation

Jim Wagstaff, Managing Director, Jam Factory
David Okulicz, Managing Director, Kytec
Frank Mastronardo, Advisor, Strategy and Growth, Ensighted
Gwilym Funnell, Senior Vice President, APAC, Genesys

09:45 am – 10:05 am

AI is Great, and Demystifying Contracting AI

Kristin Witteveen, Managing Corporate Counsel, Genesys
Mark Buckley, Vice President, ANZ, Genesys

10:05 am – 10:20 am

Building Trust and Protecting Your Reputation

Kristin Witteveen, Managing Corporate Counsel, Genesys
Tamsen Bhachech, Deputy General Counsel, Partner and Alliances, Genesys

10:20 am – 10:30 am

Game On & Winners’ Circle

Jim Wagstaff, Managing Director, Jam Factory

10:30 am – 11:10 am

Coffee Break & Exhibition

11:10 am – 11:20 am

Customer Success Story – Teleperformance & Beyond Bank

Jim Wagstaff, Managing Director, Jam Factory
Anindya Roy, Account Director, India, Genesys
Rajesh Yadav, Global Technology Head, CS Infocomm
Rob Alexander, Partner Account Director, ANZ, Genesys
Scott Chambers, Managing Director, QPC

11:20 am – 11:50 am

Taking Customers on the Success Journey

David Janssen, Vice President, Professional Services & Customer Success Management, APAC, Genesys
Holli Bingham, Senior Vice President, Renewal Management, Genesys
Brooke Hardy, Director, Renewal Management, APAC, Genesys
Robyn O’Reilly, Head of Resolution Management, APAC, Genesys

11:50 am – 12:00 pm

Genesys Finance Focus in 2024

Jim Wagstaff, Managing Director, Jam Factory
Dan Domingo, Senior Manager, Credit & Collections, APAC, Genesys

12:00 pm – 12:20 pm

Game On & Winners’ Circle

Jim Wagstaff, Managing Director, Jam Factory

12:20 pm – 12:30 pm

Closing & Continuation

George Aprane, Vice President, Partners & Alliances, APAC, Genesys

12:30 pm – 02:00 pm

Lunch & Exhibition

02:30 pm – 06:30 pm

Team Building Activities

Agenda is subjected to changes and updates

Speakers

Alex Hamberger

Director, Strategic Accounts, Blitzz

Antoine Ducarme

Vice President, Solutions Consulting, APAC, Genesys

Ashok Sankaran

Director, Partners and Alliances, APAC, Genesys

Brooke Hardy

Director, Renewal Management, APAC, Genesys

Corrie Briscoe

Head of Partner Sales, Asia Pacific and Japan. AWS,

Dan Domingo

Senior Manager, Credit & Collections, APAC, Genesys

David Janssen

Vice President, Professional Services & Customer Success Management, Genesys

David Okulicz

Managing Director, Kytec

Erwann Thomassain

Vice President, Marketing, APAC, Genesys

Frank Mastronardo

Advisor, Strategy and Growth, Ensighted

George Aprane

Vice President, Partners & Alliances APAC, Genesys

Gwilym Funnell

Senior Vice President, APAC, Genesys

Holli Bingham

Senior Vice President, Renewal Management, Genesys

James Walford

Senior Director, Global Innovation, Genesys

Jim Wagstaff

Co-Founder & Managing Director, Jam Factory

Kristin Witteveen

Managing Corporate Counsel, Genesys

Kulachart Ngernpermpoon

Sales Director, Indochina & Philippines, Genesys 

Mark Buckley

Vice President, ANZ, Genesys

Nora DiBene

Senior Director, Global Alliances, Genesys

Patrick Forrester-Roberts

Vice President, Global Sales, SuccessKPI

Phillip Townsend

Strategic Director, Innovation, APAC, Genesys

Rajesh Yadav

Global Technology Head, CS Infocomm

Rahul Garg

Vice President, Product, AI & Self Service, Genesys

Rob Alexander

Account Director, Partner Sales, APAC, Genesys

Robyn O’Reilly

Head of Resolution Management, APAC, Genesys

Scott Chambers

Managing Director, Australia, QPC

Shanker Bharadwaj

Senior Manager, Customer Success, APAC, Genesys

Tamsen Bhachech

Deputy General Counsel, Partner and Alliances, Genesys

The Peninsula Bangkok

The Peninsula Bangkok, Charoen Nakhon Road, Khlong Ton Sai, Khlong San, Bangkok, Thailand

Get directions

Sponsors

Become a Sponsor

Don’t miss the chance to be part of this transformative journey and to gain paramount exposure within our partner community. Join us as a Sponsor at the APAC Partner Conference, where ‘Accelerate As One’ defines the present and shapes the future.

Download Sponsorship Prospectus

For any queries please email Robert Billing or Ericia Lim at AsiaMarketing@genesys.com.

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About Genesys

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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