October 4, 2023 06:00 pm

Strategies for Seamless Banking Transformation in the Digital Age

Name: Genesys Banking Event India 2023
Start: 2023-10-04T18:00:00
End: 2023-10-04

Mumbai

Unleashing the power of Genesys Cloud

In the current landscape, customers hold high expectations for experiences that seamlessly blend convenience and personalization across diverse banking channels, whether they are physical or digital. As the digital sphere continues to advance, so too do the challenges posed by security threats.

Join us for an exclusive event that promises to be a game-changer in the world of banking, network with your industry peers over dinner and cocktails.

Sofitel BKC Mumbai

Sofitel Mumbai BKC, G Block BKC, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India

Get directions

Meeting the shifting needs of customer experience in banking

Genesys has convened world-class experts from around the globe to discuss the shift from legacy technology to cloud platforms to drive next-generation customer experience (CX), whilst ensuring security and regulatory compliance in the new era of banking.

Why Attend?

Discover how phygital banking is reshaping customer interactions, and learn about the strategies that will keep you ahead of the curve.
Connect with professionals who are shaping the future of banking and CX, providing invaluable opportunities for collaboration and growth.
Engage in thought-provoking discussions, panel sessions, and presentations that delve into the challenges and opportunities in the new banking era.
Get a firsthand look at cutting-edge technologies and solutions that are driving the future of CX in banking.

We are delighted to extend this exclusive invitation to an event that promises to reimagine the landscape of banking with unprecedented innovation. Network with your industry peers over dinner and cocktails.

This invitation is via email only and cannot be shared or transferred. If you have not received an email from one of our representatives and would like to attend please reach out to:

Haardik Shah : 77382 97946 hardik@glocalinfomart.com /or

Ravi Lalwani : 77382 97946 ravi@glocalinfomart.com

Agenda

Wednesday, 04 October 2023

06:00 pm – 06:30 pm

Arrival and Networking over Coffee/Tea

Join us for the networking over Coffee/Tea

06:30 pm – 06:35 pm

Introduction

– Manoj Agrawal, Group Editor at Banking Frontiers; Founder Director at Glocal Infomart Pvt. Ltd.

06:35 pm – 06:45 pm

Welcome Note

– Raja Lakshmipathy, Vice President and Managing Director, India and SAARC, Genesys

06:45 pm – 07:00 pm

Customer Experience in a Channel-less Future

In this session, you’ll learn how to deliver a CX strategy that’s focused on your customers — not your channels. You’ll leave understanding how to gain an advantage by enabling deeply interconnected digital banking experiences for both your customers and employees.

– Dr. Chris Becker, Global VP, Architecture & Industry Innovation Group, Genesys

07:00 pm – 07:15 pm

Banking-as-a-Service: Next Gen-AI-CX

From this session, understand trends and insights relating to volume, customer satisfaction, resolution rates, sentiments as well as customer value, while diving into key drivers of customer demand. Understand how to address customer pain points and automation opportunities in your organisation based on data-driven insights. We will be also taking about gamification and how to bridge gap between EX and CX.

– Albert Tay, Senior Director, Banking & Finance, APAC, Genesys

07:15 pm – 07:30 pm

Can you be Customer-Centric Without Full Visibility of the Customer Journey?

Engagement is meaningless if it doesn’t help your customers reach their goals. Demystifying customer journey management. From omnichannel to orchestration, challenges of balancing customer experience and cost reduction, we will have Genesys expert answer all your queries.

– Satish Annamalai, Enterprise Sales Director – APAC, Genesys

07:30 pm – 08:00 pm

Panel Discussion with Industry Experts

The CX journey has evolved and businesses that understand the transformation deliver on moments that matter for their customers. In tandem with these discussions, we will also hear experts talk about security and compliance challenges in migrating from legacy to new platform and latest banking guidelines.

– Eric Anklesaria, Advisor Strategy, PSB Alliance Private Limited

– Raja Lakshmipathy, Vice President and Managing Director – India and SAARC, Genesys

– Jan Botha, Global Enterprise Security Solution Architect, Genesys

– Aditya Garg, Head of Solution Consulting, India and SAARC, Genesys

08:00 pm – 08:05 pm

Closing Remarks

– Raja Lakshmipathy, Vice President and Managing Director – India and SAARC, Genesys

08:05 pm – 10:30 pm

Networking over Dinner and Cocktails