June 9, 2023 05:00 pm

CX Tour Bangalore 2023

Bangalore

CloudXperience: Redefining Customer Journey in the Digital Age

In today's rapidly evolving business landscape, understanding and enhancing the customer journey at every stage has become a critical factor in achieving success. With the rise of digital channels and technologies, the customer journey has transformed, and businesses must adapt to stay ahead of the competition.

Join us for the CX Tour India to experience the power of digital capabilities that can elevate your customer experience and increase your ROI.

The Ritz-Carlton, Bangalore

The Ritz-Carlton, Bangalore, Residency Road, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka, India

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Deliver CX Success Across Every Dimension With Advanced Digital Capabilities

Customer expectations are constantly evolving, and businesses need to keep up to stay competitive. Genesys Cloud is designed to take full advantage of modern cloud strategies and technologies. And there’s a reason it’s a leading platform for seamlessly integrating voice and digital channels.

  • Leverage the power of cloud
  • Provide seamless digital channels
  • Reinvent employee experiences with AI in the workplace
  • Be ready for whatever tomorrow brings
  • Gain industry insights and visit Genesys partner booths

Join us at CX Tour Mumbai and take this opportunity to come together and meet your peers face-to-face and advance your business by interacting with Genesys users, CX leaders, Genesys team and partners.

Register today and join us for an interactive and fun-filled evening.

In case you have team members in Mumbai and Delhi and want to join us for other locations too, please register using the link below:

Register for Delhi

Register for Mumbai

Agenda

Agenda

Friday, 09 June 2023

05:00 pm – 05:30 pm

Arrival and Registration

Join us for the networking, visit partner booths and interact with Genesys team.

05:30 pm – 06:05 pm

Motivational Speaker

Meet Anna Durai, an Auto Driver with a big heart from Chennai, strong customer focus with his auto being most tech enabling. He also wants to give back to the society by providing free rides to front line health workers and teachers.

Anna Durai

06:05 pm – 06:10 pm

Welcome to CX Tour Bangalore

Raja Lakshmipathy, Vice President and Managing Director – India and SAARC, Genesys

06:10 pm – 06:30 pm

Transforming Relationships with Experience Orchestration

Succeeding in today’s digital landscape means staying on top of innovations. Genesys Cloud offers the broadest and deepest set of capabilities in the market, and the list continues to grow. Hear from our expert as he takes you through journey of experience orchestration.

Mark Buckley, Vice President – Australia & New Zealand, Genesys 

06:30 pm – 06:45 pm

Genesys Customer: What Defines a Great Customer Service Experience

The CX journey has evolved and businesses that understand the transformation deliver on moments that matter for their customers. Hear from an industry peer about how they have optimised their customer journey with Genesys technology.

Kumar KV, Group CIO, Narayana Hrudayalaya Limited

06:45 pm – 07:00 pm

The Modern CX Cookbook: Recipes for Digital Success

Join us as we bring the essential ingredients for mastering experiences to the table. You’ll leave with a step-by-step recipe and new flavours for delivering deeply interconnected digital experiences that leverage AI to orchestrate seamless customer engagements across channels.

Aditya Garg, Head of Solution Consulting – India and SAARC, Genesys

07:00 pm – 07:15 pm

Can you be Customer-Centric Without Full Visibility of the Customer Journey?

Engagement is meaningless if it doesn’t help your customers reach their goals. Demystifying customer journey management. From omnichannel to orchestration, challenges of balancing customer experience and cost reduction, we will have Genesys expert answer all your queries.

Emmanuel Garcin, Vice President of Pointillist EMEA / APAC, Genesys

07:15 pm – 07:50 pm

Panel Discussion - Key Approaches to Align Your CX Evolution Plan With Your Unique Business Needs

Together with our partners and customers, Genesys is creating a new standard for using technology to bring human understanding to customer experience. Hear from them on how they have delivered empathetic experiences, deepened customer relationships and generated new business value.

Sian Jenkins, Marketing Director – India, Australia and New Zealand, Genesys

Subramanya C, President and Global CTO, Sagility Health

Anil Joglekar, Managing Director, CS Infocomm

Jeyavelan S, AVP & Business Head – UC, CC and Mobility, Tata Communications Ltd.

Arvindhan Sridharan, Business Head – India, Uniphore

Kabir Talwar, Sales Director, Audiocodes

07:50 pm – 08:00 pm

Closing Remarks

Raja Lakshmipathy, Vice President and Managing Director – India and SAARC, Genesys

08:00 pm – 10:30 pm

Networking, Booth Visit followed by Dinner and Cocktails

Speakers

Anna Durai

Anna Durai

Social Entrepreneur and Auto Rickshaw Driver

Raja Lakshmipathy

Raja Lakshmipathy

Vice President and Managing Director – India and SAARC, Genesys

Mark Buckley

Mark Buckley

Vice President - Australia & New Zealand, Genesys 

Kumar Krishnamurthy Venkateswaran

Kumar Krishnamurthy Venkateswaran

Group CIO, Narayana Health

Aditya Garg

Aditya Garg

Head of Solution Consulting – India and SAARC, Genesys

Emmanuel Garcin

Emmanuel Garcin

VP Pointillist EMEA/APAC Sales, Genesys

Sian Jenkins

Sian Jenkins

Marketing Director - India, Australia and New Zealand, Genesys

Subramanya C

Subramanya C

President and Global CTO, Sagility Health

Arvindhan Sridharan

Arvindhan Sridharan

Business Head - India, Uniphore

Anil Joglekar

Anil Joglekar

Managing Director, CS Infocomm

Jeyavlan S

Jeyavlan S

AVP & Business Head - UC, CC and Mobility, Tata Communications Ltd.

Kabir Talwar

Kabir Talwar

Sales Director, Audiocodes

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