CX Tour Delhi 2023

05:00 pm – 05:30 pm

Arrival and Registration

Join us for the networking, visit partner booths and interact with Genesys team.

05:30 pm – 06:10 pm

Motivational Speaker

Recognising the need for smart, superior, stylish, and durable audio & wearable products Aman launched boAt in 2014. boAt has challenged the status quo in a market dominated by foreign players and is now valued around $ 1.5 Billion. Today, we are proud to say that the brand has broken all barriers and has placed India on the global map by becoming India’s No.1 and is among the world’s Top 5 largest wearable brand alongside Apple and Samsung. Aman has been acknowledged as one of India’s top business leaders under 40 by The Economic Times (ET 40 under Forty). He is also recognised by Forbes India and is part of Tycoons of Tomorrow list and awarded Entrepreneur of the Year by Entrepreneur India magazine, among others. He is also credited to become the 1st Indian entrepreneur to walk the red carpet at the Cannes Film Festival.  

Aman Gupta, Co – Founder and CMO at boAt

06:10 pm – 06:15 pm

Welcome to CX Tour Delhi

Raja Lakshmipathy, Vice President and Managing Director – India and SAARC, Genesys

06:15 pm – 06:30 pm

Transforming Relationships with Experience Orchestration

Succeeding in today’s digital landscape means staying on top of innovations. Genesys Cloud offers the broadest and deepest set of capabilities in the market, and the list continues to grow. Hear from our expert as he takes you through journey of experience orchestration.

George Aprane Vice President, Asia Pacific Channels and Alliances

06:15 pm – 06:45 pm

The Modern CX Cookbook: Recipes for Digital Success

Join us as we bring the essential ingredients for mastering experiences to the table. You’ll leave with a step-by-step recipe and new flavours for delivering deeply interconnected digital experiences that leverage AI to orchestrate seamless customer engagements across channels.

Aditya Garg, Head of Solution Consulting – India and SAARC, Genesys

06:45 pm – 07:00 pm

Fire Side Chat with Genesys Customer

The CX journey has evolved and businesses that understand the transformation deliver on moments that matter for their customers. Hear from what our customer has to say for evolving changes and how they are making changes in their customer experience space.

Sumit Asthana, General Manager, Samsung Data Systems

Raja Lakshmipathy, Vice President and Managing Director – India and SAARC, Genesys

07:00 pm – 07:15 pm

Can you be Customer-Centric Without Full Visibility of the Customer Journey?

Engagement is meaningless if it doesn’t help your customers reach their goals. Demystifying customer journey management. From omnichannel to orchestration, challenges of balancing customer experience and cost reduction, we will have Genesys expert answer all your queries.

Satish Annamalai, Enterprise Sales Director – APAC, Genesys

07:15 pm – 08:15 pm

Panel Discussion - Key Approaches to Align Your CX Evolution Plan With Your Unique Business Needs

Together with our partners and customers, Genesys is creating a new standard for using technology to bring human understanding to customer experience. Hear from them on how they have delivered empathetic experiences, deepened customer relationships and generated new business value.

Sian Jenkins, Marketing Director – India, Australia and New Zealand, Genesys

Raj Upadhaya, Vice President – IT, Genpact

Nishant Shrivastava, Global Head for Solutions, UCaaS and CCaaS, Tata Communications Ltd.

Anil Joglekar, Managing Director, CS Infocomm

Arvindhan Sridharan, Business Head – India, Uniphore

08:15 pm – 08:20 pm

Closing Remarks

Raja Lakshmipathy, Vice President and Managing Director – India and SAARC, Genesys

08:20 pm – 10:30 pm

Networking, Booth Visit followed by Dinner and Cocktails