10/03/2023 09:00 am

Orchestrating Seamless Experiences for the Insurance Industry

Singapore

Providing truly customer-centric experiences in insurance.

This tailor-made workshop will take place at the iconic Raffles Hotel where industry experts will share insights on how to future-proof your business with exceptional customer experiences and happy employees.

Join us to network with your peers, ask questions, and walk away with the knowledge to deliver personalised CX at scale.

East India Room, Raffles Hotel Singapore

1 Beach Road, Raffles Singapore, Singapore

Get directions

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Agenda

Tuesday, 03 October 2023

09:00 am – 09:30 am

Registration & Networking

09:30 am – 09:40 pm

Welcome Remarks

– Kelvin Tan, Regional Sales Director, SEA, Genesys

– Rishi Chopra, Head of Augmented CX GTM, APAC, Orange Business

09:40 am – 09:55 am

Navigating the Insurance Landscape: From Complexity to Simplicity

– Shivanu Shukla, Principal Advisor, CX, twimbit

09:55 am – 10:10 am

Unleashing the Power of Orchestration

In this session, Angel Kuan, Insurance Industry Practice Lead at Genesys, will share insights how to connect the CX ecosystem to accelerate and simplify digital transformation and deliver differentiated CX.

– Angel Kuan, Insurance Industry Practice Leader, APAC, Genesys

10:10 am – 10:30 am

Panel discussion: the customer experience transformation imperative

Hear from this panel discussion between IRMA Insights, twimbit and other customers about how insurers must differentiate on personalised value and service to take advantage of new opportunities and increase customer loyalty as they address:

  • The current state of play of the CX in the Insurance sector
  • The advantages in deploying new generation CX solutions with digital and AI
  • Be prepared to thrive in the new era of digital disruptors and competition

Moderator:

– Shivanu Shukla, Principal Advisor, CX Practice, twimbit

Panelists:

– Fiona Symons Executive Director, IRMA Insights

– Customer Speakers TBC

10:30 am – 11:00 am

Coffee/Tea Break & Networking

11:00 am – 11:40 am

Roundtable Discussion: The Great CX Debate

Join a small group of your CX peers to discuss the impact of digital transformation on enhancing customer experiences and improving employee productivity through Experience Orchestration.

Topics:

  • Generative AI: Yay (Need to embrace AI now) or Nay (AI is not yet ready for CX)
  • How do you drive personalised experiences for customers and employees in your business
  • Omnichannel : what does it mean to align the ecosystem

 

11:40 am – 11:55 am

Readout and Wrap up

– Shivanu Shukla, Principal Advisor, CX Practice, twimbit

11:55 am – 12:00 pm

Closing Remarks

– Kelvin Tan, Regional Sales Director, SEA, Genesys

– Rishi Chopra, Head of Augmented CX GTM, APAC, Orange Business

 

12:00 pm – 01:00 pm

Executive Networking Lunch

Speakers

Angel Kuan

Angel Kuan

Insurance Industry Practice Leader, APAC, Genesys

Fiona Symons

Fiona Symons

Executive Director, IRMA Insights

Kelvin Tan

Kelvin Tan

Regional Sales Director, SEA, Genesys

Rishi Chopra

Rishi Chopra

Head of Augmented CX GTM, APAC, Orange Business

Shivanu Shukla

Shivanu Shukla

Principal Advisor, CX Practice, twimbit

East India Room, Raffles Hotel Singapore

1 Beach Road, Raffles Singapore, Singapore

Get directions

Frequently asked questions

How do I get to the Venue?

Location of East India Room: It is located nearest to our main Hotel Entrance.

For guests who are driving:

Our official address is at 1 Beach Road, Singapore 189673. However, please access our Hotel Carpark from the Seah Street Entrance. (You may pinpoint 3 Seah Street for a clearer route)

From there, please access the Lift Lobby at Zone 1 and head straight up to Level 1.

Once you reach Level 1, make a right turn and walk straight to East India Room.

For guests who are traveling by Train / Cab / Public Transport:

(Please note that the nearest entrance to East India Room is through the Beach Road Entrance)

Our nearest Train Station is City Hall Station. From there, you may walk towards the direction of the Brotzeit Restaurant.

Once you cross the road, make a right turn and walk straight, and turn left at the next traffic junction to reach the Beach Road entrance.

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