04/23/2025 03:00 pm

Genesys X AWS: Malaysia Insurance Innovations Event

Kuala Lumpur, Malaysia

Transforming Insurance Customer
Engagement in the Digital Age


Join Genesys & AWS's event to learn how digital transformation can elevate policyholder satisfaction and position your organisation as a leader in the insurance industry.

The St. Regis Kuala Lumpur

The St. Regis Kuala Lumpur, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Save your spot

Thank you for signing up for the Genesys & AWS Insurance Innovations Event. We’re excited to show you how Genesys and AWS can elevate the insurance experience for your customers and employees. We will be in contact with more details closer to the event date.

*Please note: Your registration is not yet confirmed. You will receive an additional confirmation email once it has been processed.

If you need any assistance, please email robert.billing@genesys.com

 

 

Genesys X AWS: Malaysia Insurance Innovations Event


In today’s rapidly evolving risk landscape, insurance companies must adapt to meet rising customer expectations.
To thrive, insurers need to deliver personalised, connected experiences across all channels, fostering lasting loyalty.

This Genesys & AWS event will explore strategies for integrating AI-driven automation, enhancing operational efficiency,
and providing seamless, empathetic customer interactions.

Join us to discover how embracing digital transformation can elevate policyholder satisfaction,
and position your organisation as a leader in the insurance industry.

Agenda

Wednesday, 23 April 2025

03:00 pm – 04:00 pm

Registration and Networking

04:00 pm – 06:00 pm

Presentation

  • Elevating Insurance CX with AI-Driven Personalisation and Automation – Iain Skelton, Genesys
  • Generative AI Risk Overview: Understanding emerging AI risks and governance in cloud environments – Matthew Nixon, AWS
  • Customer Panel with Q&A – Moderated by Albert Tay, Genesys

06:00 pm – 07:00 pm

Networking drinks

Speakers

Iain Skelton

Iain Skelton

Global Insurance Architect, Genesys

Albert Tay

Albert Tay

Senior Industry Director, Genesys

Matthew Nixon

Matthew Nixon

Cloud Risk, Security, and Compliance Specialist, AWS