06/03–06/2024
Las Vegas, NV
At Customer Contact Week Las Vegas, you have more at your fingertips than anywhere else in the world. This is the annual gathering of customer contact leaders where you will find the tools, technology, and techniques to drive your business endeavors to new heights.
Caesars Forum Las Vegas
CAESARS FORUM, S Koval Ln, Las Vegas, NV, USA
Every company is in the people business. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operation improvements.
Visit Genesys pavilion on Wednesday and Thursday to learn how Genesys is the leading AI-Powered Experience Orchestration platform for personalized, end-to-end experiences at scale.
Imagine a world where contact centers anticipate needs and respond so fully that customers feel pleased with every interaction — a world where employees are excited to get to work each day. The Genesys Cloud platform makes that vision a reality. Around the globe, thousands of businesses use this powerful, all-in-one contact center solution to surprise and delight customers with effortless, empathetic agent experiences.
Learn moreLeading companies are more focused than ever on their customers. Customer journey analytics puts you in your customer’s shoes to better understand customer behaviors and shape their experiences. And you can empower every team across your organization, including data scientists, analysts and business users. Make it easy to align on customer journeys and build a better experience for each and every customer.
Learn moreThe success of your customer experience (CX) strategy depends on your team. Help your CX talent focus on what matters most, your customers. A unified smart workspace makes it easy for agents to handle interactions, manage performance and engage training opportunities all in the same place. No more screen switching. Built-in AI accelerators reduce time spent on manual tasks and alleviate mental strain with smart automated processes.
Learn more10:00 am – 07:00 pm
Genesys Pavilion
Join us at our Genesys pavilion in the event expo to learn more about our solutions, grab a snack and a giveaway in our activation zone.
01:45 pm – 02:30 pm
Transformational orchestrated experiences
After Voya’s successful migration the cloud, they are embarking on a transformational journey that is rooted in Experience Orchestration. In this session, learn more on how harnessing the latest in cloud-based technology, features and capabilities sets their team and customers up for success and how learn more about how Voya continues to upgrade their workplace solutions to empower the customer, simplify the employee experience, and mature analytics for the future.
Speaker: Adam Mitchell, Voya Financial
10:00 am – 03:00 pm
Genesys Pavilion
Join us at our Genesys pavilion in the event expo to learn more about our solutions, grab a snack and a giveaway in our activation zone.
01:45 pm – 02:30 pm
Interactive Think Tank: How to Optimize Multichannel Customer Service
Engage with industry experts from Genesys to tackle the challenges and harness the opportunities of multichannel customer service. This interactive discussion-based session features a collaborative exploration of integrating services seamlessly and optimizing each channel to enhance customer engagement.
Speaker: Michael Logan, Strategic Director Innovation, Genesys
Located within the back of the booth, we will feature our Genesys store with sweet treats, branded items and our Experience Orchestration candy dispenser with key industry topics. Stop by and fill your bag with topics that are most important to you and your organization.