03/17–19/2025

Experience Genesys at Enterprise Connect

Orlando, FL

Delivering the next level of experience

Discover how Genesys is transforming customer and employee experiences with AI-powered innovations that simplify workflows, empower teams and drive measurable business outcomes.

Gaylord Palms Resort & Convention Center

Gaylord Palms Resort & Convention Center, West Osceola Parkway, Kissimmee, FL, USA

Get directions

Schedule a meeting

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Thank you for taking the time to schedule a meeting with Genesys while at Enterprise Connect. We look forward to connecting and discussing how Genesys can help deliver the next level of experience for your customers and employees.

Join Us at Enterprise Connect 

Discover how Genesys empowers organizations to transform customer and employee experiences with next-level AI innovation.
Experience Genesys AI in Action and see how to turn every interaction into a game-winning shot. Explore:

  • CX That Scales. AI That Delivers.
  • Empower Teams. Simplify Workflows. Boost Productivity.
  • Simple CX. Powerful Performance. Real Results.

Join us in Orlando to see real-world success stories from organizations using Genesys AI-powered orchestration.

Don’t miss out—register for Enterprise Connect today.

Engage with Genesys experts

Stop by one of our premium locations for an exclusive opportunity to engage with Genesys:

  • Booth #1119: Learn more about CX Cloud – an AI-powered contact center built directly into Salesforce. Genesys and Salesforce experts will be available at the booth showcasing live demos of our strategic offering.

  • Genesys Meeting room: Schedule a meeting with Genesys at Enterprise Connect 2025 to discover how our AI-powered innovations can transform your customer and employee experiences while driving real business results.

Must-see sessions with Genesys

Don’t miss these insightful sessions led by Genesys thought leaders:

  • Can Journey Analytics Drive Digital Channel Success?
    • Monday, March 17 | 10:00 AM – 10:45 AM
    • Genesys Speaker: Elcenora Martinez
  • Customer Interface of the Future: How Gen AI Supercharges Conversational AI
    • Wednesday, March 19 | 8:00 AM – 8:45 AM
    • Genesys Speaker: Rahul Garg
  • Don’t Let AI Accelerate Agent Burnout
    • Wednesday, March 19 | 3:15 PM – 4:00 PM
    • Genesys Speaker: Rakesh Tailor

Agenda

Monday, 17 March 2025

10:00 am – 10:45 am

Session: Can journey analytics drive digital channel success?

In today’s omnichannel world, success hinges on understanding and optimizing the customer journey across digital channels. This session explores how Genesys journey analytics empowers organizations to transform fragmented interactions into seamless, meaningful customer experiences.

Join Genesys experts Elcenora Martinez and Nicolas de Kouchkovsky to discover how real-time insights, predictive analytics, and AI-driven orchestration can:

  • Uncover key pain points and opportunities in digital customer journeys.
  • Deliver proactive, personalized interactions that drive loyalty and satisfaction.
  • Align business objectives with customer expectations to achieve measurable outcomes.

Gain actionable strategies and learn from real-world examples on how journey analytics unlocks untapped potential in digital channels and redefines customer engagement for lasting success.

03:00 pm – 07:00 pm

Genesys Booth #1119

Visit the Genesys Booth: Experience the future of customer experience

Stop by the Genesys booth at the Enterprise Connect 2025 Expo Hall to explore how our cutting-edge AI-powered solutions are transforming customer and employee interactions.

At the booth, you’ll:

  • Experience Live Demos: See CX Cloud, our AI-powered contact center seamlessly integrated with Salesforce, in action.
  • Engage with Experts: Meet Genesys and Salesforce specialists ready to answer your questions and showcase how our strategic solutions simplify workflows and deliver measurable results.
  • Discover Real-World Success: Learn how organizations are leveraging Genesys AI to elevate customer experiences, improve team productivity, and drive transformational business outcomes.

Don’t miss this opportunity to see how Genesys can help your organization deliver the next level of experience. Visit us at Booth #XXX!

Tuesday, 18 March 2025

12:00 pm – 06:00 pm

Genesys Booth #1119

Visit the Genesys Booth: Experience the future of customer experience

Stop by the Genesys booth at the Enterprise Connect 2025 Expo Hall to explore how our cutting-edge AI-powered solutions are transforming customer and employee interactions.

At the booth, you’ll:

  • Experience Live Demos: See CX Cloud, our AI-powered contact center seamlessly integrated with Salesforce, in action.
  • Engage with Experts: Meet Genesys and Salesforce specialists ready to answer your questions and showcase how our strategic solutions simplify workflows and deliver measurable results.
  • Discover Real-World Success: Learn how organizations are leveraging Genesys AI to elevate customer experiences, improve team productivity, and drive transformational business outcomes.

Don’t miss this opportunity to see how Genesys can help your organization deliver the next level of experience. Visit us at Booth #XXX!

Wednesday, 19 March 2025

12:00 pm – 05:00 pm

Session: Customer Interface of the Future: How Gen AI supercharges conversational AI

Explore the next frontier of customer engagement in this dynamic session, where we’ll showcase how Generative AI (Gen AI) is revolutionizing conversational AI to create seamless, intuitive, and personalized customer interactions.

Join Genesys experts Rahul Garg and Mila D’Antonio as they dive into:

  • The evolution of conversational AI and how Gen AI enhances natural language understanding and response generation.
  • Real-world applications of Gen AI in delivering hyper-personalized, context-aware experiences at scale.
  • Strategies to leverage AI-driven insights to improve customer satisfaction, reduce friction, and optimize agent productivity.

This session will provide actionable insights and examples on how enterprises are harnessing the power of Gen AI to redefine customer interfaces, drive engagement, and unlock transformative business outcomes. Don’t miss this opportunity to see what’s possible with the future of AI in customer experience!

12:00 pm – 05:00 pm

Genesys Booth #1119

Visit the Genesys Booth: Experience the future of customer experience

Stop by the Genesys booth at the Enterprise Connect 2025 Expo Hall to explore how our cutting-edge AI-powered solutions are transforming customer and employee interactions.

At the booth, you’ll:

  • Experience Live Demos: See CX Cloud, our AI-powered contact center seamlessly integrated with Salesforce, in action.
  • Engage with Experts: Meet Genesys and Salesforce specialists ready to answer your questions and showcase how our strategic solutions simplify workflows and deliver measurable results.
  • Discover Real-World Success: Learn how organizations are leveraging Genesys AI to elevate customer experiences, improve team productivity, and drive transformational business outcomes.

Don’t miss this opportunity to see how Genesys can help your organization deliver the next level of experience. Visit us at Booth #XXX!

Session: Don't let AI accelerate agent burnout

Artificial intelligence is transforming the contact center, but without the right approach, it can unintentionally increase pressure on agents and lead to burnout. This session will explore how to strike the perfect balance—leveraging AI to empower agents rather than overwhelm them.

Join Genesys experts Rakesh Tailor and David Myron as they discuss:

  • How AI can streamline workflows, reduce repetitive tasks, and create more meaningful work for agents.
  • Tools and strategies to use real-time AI insights for better coaching, training, and performance management.
  • The importance of maintaining a human-centered approach while scaling AI to improve both agent well-being and customer experiences.

Learn how leading organizations are integrating AI into their contact centers to drive productivity, enhance agent satisfaction, and prevent burnout—unlocking the full potential of AI-powered customer service without compromising employee health.

Speakers

Elcenora Martinez

Elcenora Martinez

Senior Vice President, Product Management, Analytics & Journey Management

As SVP of Product Marketing at Genesys, Elcenora drives the company’s experience orchestration strategy, showcasing the transformative capabilities of Genesys Cloud CX—a modern platform delivering AI, digital engagement and workforce engagement.

Rakesh Tailor

Rakesh Tailor

Vice President, Product Management for Workforce Engagement

Rakesh Tailor is Vice President of Product Management for Workforce Engagement Management for Genesys Cloud, which includes Recording, Quality Management, Speech & Text Analytics, Workforce Management and Employee Development and Engagement capabilities.

Rahul Garg

Rahul Garg

Vice President, Product Management, AI and Self-Service

Rahul Garg is the Vice President of Product Management, AI and Self-Service at Genesys, where he leads the development of advanced AI solutions for the Genesys Cloud platform.

Gaylord Palms Resort & Convention Center

Gaylord Palms Resort & Convention Center, West Osceola Parkway, Kissimmee, FL, USA

Get directions