05/13/2025 08:30 am
Genesys Community Day Saudi Arabia
Riyadh
Inside CX: AI That Drives Conversations
AI is only getting bigger and more efficient, changing the whole scope of customer experience across industries.
Join us for an interactive Genesys community day where we dive into the real ways AI is transforming contact centers. From analytics to copilot, see how smart tools are enhancing customer conversations and empowering teams.
Jumeirah Beach Hotel
Jumeirah Beach Hotel - Jumeirah Street - Dubai - United Arab Emirates
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Agenda
Tuesday, 13 May 2025
10:00 am – 10:30 am
Meet and Greet
Greetings and Welcome Coffee
10:30 am – 11:00 am
Overview: Speech and Text Analytics
11:00 am – 11:45 am
Supervisor Copilot and Virtual Supervisor
11:45 am – 12:00 pm
Coffee Break
12:00 pm – 01:00 am
CX Advisory - Group Exercise
01:00 pm – 02:00 pm
Lunch Break
02:00 pm – 02:30 pm
Q&A - Wrap up
02:30 pm – 03:30 pm
Coffee and Networking
Speakers
Markus Ring
Strategic Director Innovation
Bilal Zaghloul
Sr Principal PS Consultant
Amir Wansa
CX Advisor