Genesys Day Boston
Customer service is hard; the technology should be easy
February 19, 2019 – Boston, MA
Find out what should be on your radar to keep your customer engagement cutting-edge in the midst of new technologies and ever-changing customer expectations. This exciting day is chock full of learning, networking, FUN and prizes. Grab a colleague or two…You won’t want to miss our Boston stop!
Discussion topics:
- Deploying AI technologies now – with Amazon Lex and Altocloud
- Managing Voice, Email, Chat, Text and Social Media through one agent interface
- Collaboration and journey mapping tools to help bridge the gap between customer service, support, and marketing
- Ensuring flexibility through BYO Carrier and open API Platform
Stop wondering and start knowing.
Agenda
| Time | Event |
| 3:00 - 3:20 | Digital Communication Made Easy |
| 3:20 - 3:45 | Build a Contact Center in 30 Minutes |
| 3:45 - 5:00 | Chatbots, Amazon Lex and AI: A Practical Guide |
Speakers
Chip McCoy
Strategic Solutions Senior Manager, Genesys
Bobbi Chester
Senior Director, Product Marketing, Genesys
Abi Chandra
Senior Director, Strategic Marketing, Genesys
CX Day Venue
Boston Marriott Long Wharf
296 State St, Boston, MA 02109
Register to attend CX Day Boston!
Find out what should be on your radar to keep your customer engagement cutting-edge in the midst of new technologies and ever-changing customer expectations.
Thank you for registering.
Thank you for registering for the CX Day Boston on February 19th at the Boston Marriott Long Wharf. We look forward to seeing you there.