Digital transformation has changed the customer experience your citizens expect from your government agency. These ever-evolving expectations challenge agencies as they strive to meet the customer experience requirements set forth in the President’s Management Agenda, new memos (such as the OBM Circular A-11) and pending legislation.

Join featured speaker – Rick Parrish, VP, Principal Analyst at Forrester and Amira Boland with the Office of Management and Budget – and other industry thought leaders as they share:

• The state of Customer Experience in Government; including new research from Forrester
• Guidance to improve the Customer Experience
• The role of Employee Experience and its impact to Customer Experience
• How to meet your citizens ever changing expectations by creating a Customer Experience that leverages new and emerging technologies – such as cloud, AI, visual IVR, chat and social media

Grab a colleague or two, you won’t want to miss our Washington, DC stop.

This event is co-sponsored with Carahsoft: The Trusted Government IT Solutions Provider®