12/12/2023 12:30 pm
Vancouver, British Columbia
O2E Headquarters
887 Great Northern Way suite 301, Vancouver, BC V5T 4T5, Canada
You are now registered for this event – we look forward to seeing you on December 12th, 2023.
The Genesys Leadership Forum, hosted by O2E, is a timely opportunity to join your peers from other leading brands for an afternoon of networking and knowledge-sharing about leading CX trends and the future of AI innovations.
Join Genesys for an invitation-only luncheon to learn more about how to use AI to improve customer service and experience.
12:15 pm – 01:00 pm
Networking Lunch
01:00 pm – 01:15 pm
Forum Welcome
Roman Santos, Head of Sales, Commercial Markets, Canada – Genesys
01:15 pm – 02:00 pm
Keynote: The Future of AI in Customer Experience and How to Harness It
Tim Friebel, Manager, Global Experience Transformation Director – Genesys
AI is a value amplifier for customer and employee experiences alike, powering real-time applications that make experience orchestration easier to achieve. Whether your organization is still going strong with voice, embarking on a digital transformation or fully digital already, we will discuss how AI can help you personalize self-service, achieve deeper customer insights, and improve employee performances, utilization, and more.
02:15 pm – 03:10 pm
Customer Success Story
Mike Downing, Vice President, Business Technology – O2E
03:10 pm – 03:40 pm
Customer Panel Session
The Customer Panel session will provide an opportunity for participants to share real-world brand experiences as they’ve embarked on their mission towards CX Transformations. Genesys Cloud Outbound – proactively outreach to patients and members. Customer attendees will be asked to join in this open discussion.
03:40 pm – 03:50 pm
Closing Remarks
Roman Santos, Head of Sales, Commercial Markets, Canada – Genesys