Genesys WEM Community Day – UAE

Welcome Coffee

Introduction and Overview of WEM

Introduction to AI Forecasting, Best Practice on Planning Groups, Forecast Modifications and Forecast Scenarios

Break

How to Create Optimised Schedules, Day-to-Day Schedule Management and Real-Time Management.

Building Effective Quality Monitoring Evaluation Forms and QM Process Automation through Policies and Evaluation Assistance.

Lunch

Gain customer and employee insights through Topics, Sentiment, Empathy and Acoustic Analysis through Speech and Text Analytics.

Leverage Learning and Assessment Modules to offer personalised self-development to your employees that drives customer experience.

Break

How to drive the right Agent Performance and Behaviour through Employee Performance and Gamification.

Accelerate Genesys Cloud WEM adoption through Beyond Learning, WEM Community and Genesys Professional Services.

Wrap-up Session / Feedback / Group Photo