02/25–27/2020

Gold Partner Executive Summit 2020

Daly City, CA

Please join us on February 25th, 26th & 27th, 2020 for our annual Genesys Gold Partner Executive Summit. You will hear from our leadership on topics including Genesys product and technology vision and product roadmaps, our 2020 sales and partner strategy and global trends driving business.

Genesys Headquarters

2001 Junipero Serra Blvd, Daly City, CA 94014

Get directions

Save your spot

Thank you so much for securing your spot for this years’ Annual Gold Partner Summit 2020.

Please CLICK HERE to select your breakout session options and tell us of any dietary restrictions.

We look forward to seeing you!

Sincerely,

The Global Partner Marketing Team

Agenda

Agenda

Tuesday, 25 February 2020

07:00 am – 08:00 am

Registration

Breakfast included.

08:00 am – 09:00 am

General Session: Strategic Partnerships & Solutions

Speakers: Peter Graf, Jeff Wise

 

09:00 am – 10:00 am

General Session: Marketing with Genesys, Investment Decision Process (Verticals, ABE, SaaS)

Speakers: Bruce Eidsvik, Desa Zraick

10:00 am – 10:30 am

Break

10:30 am – 11:30 am

General Session: Partner Success Managers

Speaker: Scott M Thomas

11:30 am – 12:30 pm

Lunch

01:00 pm – 02:30 pm

Breakouts

Option 1: Hybrid/Migration with Scott Cravota and Jim Haigh

Option 2: Artificial Intelligence with Chris Connolly

Option 3: Beyond Creators & Developers with Jeff Wise

03:00 pm – 04:30 pm

Breakouts

Option 1: Hybrid/Migration with Scott Cravota and Jim Haigh

Option 2: Artificial Intelligence with Chris Connolly

Option 3: Beyond Creators & Developers with Jeff Wise

06:30 pm – 09:00 pm

Regional Dinner

Wednesday, 26 February 2020

07:00 am – 08:00 am

Breakfast

08:00 am – 09:00 am

General Session: 2020 Strategies & Priorities

Speaker: Tony Bates

09:00 am – 10:00 am

General Session: Genesys Cloud Strategy & Roadmap (Test Drive)

Speaker: Olivier Jouve

10:00 am – 10:30 am

Break

10:30 am – 11:30 am

General Session: Core Strategy & Roadmap

Speaker: Barry O’Sullivan

11:30 am – 12:30 pm

Lunch

12:30 pm – 01:30 pm

General Session: Partner Enablement

Speaker: Chris Jackson

01:00 pm – 03:00 pm

Breakouts

Option 1: Services In The Cloud/Subscriptions with Arjun Ramchandran

Option 2: Beyond with Scott M. Thomas

Option 3: Purebridge Cloud with Fernando Egea

03:30 pm – 05:00 pm

Breakouts

Option 1: Services In The Cloud/Subscriptions with Arjun Ramchandran and Lucy Norris

Option 2: Beyond with Scott M. Thomas

Option 3: Purebridge Cloud with Fernando Egea

05:00 pm – 05:15 pm

Closing

06:30 pm – 09:00 pm

Gala Dinner

Thursday, 27 February 2020

08:00 am – 12:00 pm

Executive One on Ones

Speakers

Tony Bates

Tony Bates

Chief Executive Officer

Peter Graf

Peter Graf

Chief Strategy Officer

Scott M. Thomas

Scott M. Thomas

VP, Education and Customer Enablement

Arjun Ramchandran

Arjun Ramchandran

VP, Customer Success Strategy

Barry O'Sullivan

Barry O'Sullivan

EVP and General Manager, Genesys Core

Bruce Eidsvik

Bruce Eidsvik

SVP, Marketing

Chris Jackson

Chris Jackson

Global Partner Enablement Program Manager

Christopher Connolly

Christopher Connolly

Vice President, Solution Strategy

Desa Zraick

Desa Zraick

VP, Global Channels Marketing & Launch Management

Fernando Egea

Fernando Egea

VP, Strategic Solutions

Jeff Wise

Jeff Wise

Vice President, Application and Developer Marketing

Jim Haigh

Jim Haigh

SVP, Cloud Sales Strategy

Olivier Jouve

Olivier Jouve

EVP & GM, Genesys Cloud

Scott Cravotta

Scott Cravotta

EVP, WW Professional Services

Frequently asked questions

Will transportation be provided to and from the airport and the Grand Hyatt at SFO?

Yes. The Grand Hyatt at SFO has a 24-hour complimentary San Francisco International Airport (SFO) shuttle which runs every 10–15 minutes. At SFO, go to the area marked “Hotel Shuttle.” The bus is marked “Hyatt Regency and Marriott.” Between midnight and 4:46 a.m., shuttles pick up every 30 minutes. CLICK HERE to track the shuttle.

 

Are there other transportation methods to get around town?

Yes. Public transportation is everywhere in San Francisco. From the cable cars to BART trains, it’s easy to see the sights via local transit, including our complimentary trolley to downtown Burlingame. Our hotel near San Francisco airport with complimentary shuttle service offers access to it all.

To Downtown San Francisco:

Grand Limousine: The exclusive provider for our hotel near San Francisco International Airport; our Guest Service staff can make arrangements.

Bay Area Rapid Transit (BART): Take the Hyatt Shuttle Bus to/from SFO International Terminal to connect with BART. Approximate cost from the station to downtown SF is $8.65 one-way.

SFO SuperShuttle: Service is offered between SFO and Embarcadero or Union Square. Take the complimentary hotel shuttle to/from SFO to connect with SuperShuttle. $17 one-way.

Taxi: Service from our hotel to downtown takes approximately 30 minutes, with an approximate cost of $45–$55 each way.

Town Car Service: Service from our hotel to downtown takes approximately 30 minutes, with an estimated cost of $55, plus 20 percent gratuity.

SamTrans: Service from Burlingame to San Francisco for $5 (adults) or $2.50 (youth and seniors).

Caltrain: Weekday train service between San Francisco and San Jose, with commute-hour service to Gilroy. Weekend service is offered from San Francisco to San Jose. The Caltrain station is 5 minutes from our hotel.

To Downtown Burlingame:

Trolley Service: Daily free trolley service is available from our hotel to downtown Burlingame.

Complimentary airport shuttle

Taxi and town car service

Local area transit close

How do I schedule an executive one on one?

On Tuesday morning (February 25th) you will arrive at the Genesys Headquarters to register. At that time, there will be a sign up sheet for executive availability. One on ones are first come first served, so if you want to secure a specific time with a specific executive, we suggest arriving as close to 7am EST as possible.

Can I stay at a different hotel?

You most certainly can stay at a hotel of your choice. However, we cannot guarantee rates for other hotels. The Grand Hyatt at SFO has a room block for Genesys with a discounted rate which is why we suggest staying there.

Where is the gala dinner going to be held?

The gala dinner will be held at Kincaids located at 60 Bay View Pl, Burlingame, CA 94010. The entire restaurant has been reserved just for our Gold Partners. Kincaid’s beautiful views, classic décor, and attentive service lend group events an air of casual sophistication. We are looking forward to it and hope that you stay to attend. Awards will be given out at that time.

Grand hyatt 1180x520

Hotel Information

Hotel rooms are being reserved at the Grand Hyatt SFO located at 55 South McDonnell Road San Francisco, CA 94128. Please be sure to reserve your room no later than Sunday, February 2nd. After this date, the discounted rate will not apply. Hotel accommodations are at attendee’s expense. Hotel policies: credit card guarantee required and if perhaps you need to cancel your accommodations after booking, to avoid a one night fee, please make sure to cancel 48 hours prior to checkin time.

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