04/18–21/2023

HIMSS23

Chicago, IL

Health that connects + Tech that cares

Join Genesys at HIMSS23 to gain access to see and learn how Patient Experience is Reimagined with CCaaS from April 17 - April 21, 2023, in Chicago, IL!

McCormick Place Convention Center

McCormick Place, South King Drive, Chicago, IL, USA

Get directions

Join us in Chicago!

Register

Visit the Genesys Booth | Attend the Genesys thought leadership session | Interact with the HIMSS Community

Himss landing visit boothjpg

Patient Experience Reimagined with CCaaS

Patient and employee expectations are raising faster than the rate of innovation. According to recent data, customer service is the number one factor influencing the latest Press Ganey scores, while staffing shortages are the top concern for healthcare system CEO’s. These competing trends means that the need to focus on patient and staff experience innovation is more crucial than ever before. Stop by our booth to learn how a CCaaS and Journey Orchestration platform will help you deliver reliable, scalable patient experiences by providing the tools your staff needs so they can focus on the patients and their journey.

The Genesys CCaaS and Journey Orchestration platform provides:

  • Listen: Bots and Automation to capture patient intent along with EHR Integrations.
  • Predict: Route to the right resource is responding to a patient inquiry, human or digital.
  • Serve: Provide the right information to employees and offer wellness moments.
  • Learn: Leverage realtime, historical, and intent analytics

Have a busy schedule while you are at HIMSS but would like to schedule time meet with our Global Healthcare Industry experts for a demo? Click here and login into your HIMSS account to schedule a time that works for you.

Learn more

Agenda

Tuesday, 18 April 2023

01:15 pm – 01:35 pm

Hospital CEOs' No. 1 Concern Is Staffing (Beckers): CCaaS Can Help

A CCaaS and Journey Orchestration platform can help you deliver a reliable, scalable patient experience by providing tools to staff so they can focus on patients. Learn how an open AI platform ensures the right resources are responding to patients, human or digital, reducing the burden on employees. It also provides the tools your staff needs so they can focus on the patients. These tools allow you to:
  • Listen: Bots and Automation to capture patient intent along with EHR Integrations.
  • Predict: Ensure the right resource is responding to a patient inquiry, human or digital, reducing the burden on employees so they can focus on the interactions that are most important.
  • Serve: Provide the right information to employees and offer wellness moments to reduce stress; ease documentation burden through clinical transcription and patient-facing summaries.
  • Learn: Leverage realtime, historical, and intent analytics

Please join us for this session in the Patient Engagement Theater where you will hear from Tara Mahoney, global healthcare practice managing director, on how CCaaS technologies allow you to care for your employees so they can care for your patients.

Speakers

Tara Mahoney

Tara Mahoney

Global Healthcare Practice Managing Director

Sponsors

Screen shot 2022 06 02 at 4.32.06 pm

What will you experience at booth #8311?

  • Watch a live demos of the Genesy CCaaS and Journey Orchestration platform in action.
  • Meet with our Healthcare Industry Experts onsite.
  • Enjoy a Chicago favorite – Garrett’s Popcorn! Stop by Tuesday, April 18 and Wednesday, April 19 to grab a bag