#Move the Dial: Masterclass
Using storytelling to improve Agent interactions
October 8th, 2019 – Toronto, Ontario
Osler, Hoskin & Harcourt LLP at 8:00 AM
Technology provides critical tools that enable customer service professionals to create memorable moments with your clients. But what if there was another tool we could use to make a customer’s interactions with service providers even more impactful—a framework that humans have been using for thousands of years across every culture?
Enter: stories.
Stories help our minds make sense of the world. They help us take facts and turn them into meaning and memories. In this workshop, we will explore how we can apply the framework behind storytelling to your brand, leaving customers with interactions they’ll not only remember, but feel.
Agenda
| Time | Topics |
| 8:00 AM | Registration & Refreshments |
| 8:30 AM | Workshop: Using Storytelling to Improve Client Interactions |
| 9:45 AM | Networking Reception |
| 10:00 AM | Departure |
Speakers
Bobbi Chester
Senior Director, Product Marketing, Genesys
Dan Rood
Vice President, Product Marketing, Genesys
Venue info
Osler, Hoskin & Harcourt LLP
First Canadian Place
100 King Street West, Suite 6300
Toronto, Ontario M5X 1B8
Register to attend!
Join us to explore how we can apply the framework behind storytelling to your brand, leaving customers with interactions they’ll not only remember, but feel.
Thank you for registering!
We look forward to seeing you there!