Through the power of our cloud customer experience software, organizations can realize Experience as a Service™, our vision for empathetic customer experiences at scale to improve patient engagement. Stop by and learn how we help healthcare systems transform the patient journey with empathetic interactions across every channel.
05/02–05/2023
NAHAM 2023 Annual Conference
Orlando, FLA
Imagine Impact Influence
The NAHAM 2023 Annual Conference is the event where Patient Access professionals from across the country come together to collaborate, provide advice, share new trends and technology, and embrace the future of patient access together. Attend May 2- 5 to gain access to the information and solutions your healthcare needs to advance access for a better patient experience.
Rosen Shingle Creek® Hotel
1380 Harbor Island Drive, San Diego, CA, USA
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Visit us at booth #418
Agenda
Genesys at NAHAM
Wednesday, 03 May 2023
11:45 am – 12:30 pm
[Industry Symposia] Patient Access Starts with a Great Team Experience. CCaaS Can Help!
Industry leading contact centers can give you the tools to deliver reliable, scalable patient access experiences through leveraging the foundation of employee engagement.
By supporting employees, you can incorporate empathetic interactions with a rich engagement platform designed to:
- Listen: Bots and Automation to capture intent with EHR Integrations.
- Understand and Predict: Ensuring the right resource is responding to a patient inquiry, be it clinical, access or digital, reducing the burden on employees, and allowing them to focus on the interactions that are most important.
- Serve: Provide the right information to employees and offer wellness moments to reduce stress; ease documentation burden through clinical transcription and patient-facing summaries.
- Learn: Leverage Realtime, Historical, and Intent Analytics to learn how resources are best utilized to support the patient journey.
- Operationalize: your experience through continuous innovation, governance, best practices, and continuing education.
Please join Genesys and ConvergeOne for this session where you can hear how they are supporting providers with the technologies they need to care for employees so they can care for our patients.
Wednesday, 03 May 2023
01:00 pm – 02:00 pm
[Focus Group] Participate in a Great Patient Access Team Experience with CCaaS!
Location: Wekiwa 3-4
Healthcare experiences for a patient can be complex and fragmented. A contact center that connects the dots across the patient journey transforms the experience from complex to seamless.
Have you experienced these common pain points that we hear often from our customers:
- “We have had 50% of our patient access staff turn-over in the last 12 months”
- “It takes 12-16 weeks to train a practice / patient access representative”
- “We waste time trying to get a hold of the back channel – practice – nurse, to resolve a patient inquiry”
Join our interactive session to experience what it is like to be a patient, an access representative, or a nurse using Genesys technology.
Experience automation, integration between your phone system and your EHR, tools to improve employee experience, productivity and morale, along with the analytics to understand how to continuously improve your patients’ and care teams’ patient access experience.
Want to be part of the experience? Volunteer* to be one of our “patient access representatives” to experience just how quick you can take calls and respond to inquiries.
We look forward to seeing you!
03:30 pm – 04:30 pm
[Focus Group] Participate in a Great Patient Access Team Experience with CCaaS!
Location: Wekiwa 5-7
Healthcare experiences for a patient can be complex and fragmented. A contact center that connects the dots across the patient journey transforms the experience from complex to seamless.
Have you experienced these common pain points that we hear often from our customers:
- “We have had 50% of our patient access staff turn-over in the last 12 months”
- “It takes 12-16 weeks to train a practice / patient access representative”
- “We waste time trying to get a hold of the back channel – practice – nurse, to resolve a patient inquiry”
Join our interactive session to experience what it is like to be a patient, an access representative, or a nurse using Genesys technology.
Experience automation, integration between your phone system and your EHR, tools to improve employee experience, productivity and morale, along with the analytics to understand how to continuously improve your patients’ and care teams’ patient access experience.
Want to be part of the experience? Volunteer* to be one of our “patient access representatives” to experience just how quick you can take calls and respond to inquiries.
We look forward to seeing you!