Experience Genesys at SWPP

10:45 am – 12:00 pm

The AI-Enhanced Workforce Planner: Turning Data into Smarter Decisions

AI doesn’t replace workforce planners – it empowers them. This session focuses on how AI enhances WFM by delivering faster insights, better forecasting, and automated decision support. Attendees will learn how to use AI as a strategic tool for scheduling, workforce allocation, and operational efficiency.

08:00 am – 09:00 am

Behind Closed Doors: The Future of WFM with Genesys

This exclusive Genesys session takes you behind closed doors to reveal today’s powerful WFM capabilities and what’s just around the corner. Get an insider’s look at upcoming enhancements like Capacity Planning, Continuous Forecasting, APIs, Data layer and Routing; explore how AI is reshaping the WFM landscape. From real-time analytics to self-optimizing work plans/schedules, discover how AI can reduce workload, improve accuracy, and drive strategic planning. This session blends expert insights with peer discussion to help you adapt, upskill, and lead in the AI-powered workforce era.

10:15 am – 11:15 am

60 Ideas In 60 Minutes - Panel

Led by Genesys, Katherine Gomez, WEM Innovation Solution Lead, this fast-paced session with a panel of vendor experts will give attendees a practice idea each minute.  This is not a sales pitch for products.   These are the vendor experts that can provide tips on how to get the most out of a WFM investment from the early planning stages, implementation, training, and ongoing use. This format will give you some last-minute tips to take home and implement immediately!