September 25, 2024 | Toronto, Canada | Shangri-La Hotel
October 1, 2024 | Irvine, California | Marriott Irvine Spectrum
October 15, 2024 | Chicago, Illinois | InterContinental Hotel
September 25, 2024 | Toronto, Canada | Shangri-La Hotel
October 1, 2024 | Irvine, California | Marriott Irvine Spectrum
October 15, 2024 | Chicago, Illinois | InterContinental Hotel
Please be sure to add @email.genesys.com to your safe sender list to ensure successful email delivery of all communications about this event.
Partner attendance is welcomed for sponsors only. Please contact ludy.morales@genesys.com to discuss sponsorship package opportunities.
In the meantime, experience the Genesys Cloud CX™ platform through this self-guided tour.
We’re taking the best of our flagship event, Xperience 2024, on the road and coming to a location near you in Toronto, Irvine and Chicago. Register now to meet your peers and learn from industry experts and customers. Your future accelerated will showcase how empathy, AI and automation create outstanding experiences for your customers and employees.
Whether you’re new to Genesys or an existing customer, this free one-day conference is packed with topics to help you.
It’s more important than ever that organizations deliver seamless, AI-powered customer experiences. Join us at a location near you to gain actionable tactics you can implement in weeks, not months, to accelerate business for the coming year.
This event is complimentary.
08:00 AM – 09:30 AM
Registration
08:00 AM – 09:30 AM
Networking breakfast
Kickstart your Xperience with a networking breakfast.
09:30 AM – 10:45 AM
Opening keynote
10:45 AM – 11:15 AM
Networking break and Community Expo
Enjoy a quick networking break and meet Genesys experts and partners to learn more about the Genesys AI-powered experience orchestration platform.
11:15 AM – 12:30 PM
Innovation spotlight sessions
Whether you’re new to the Genesys family or have been with us for years, accelerate your AI journey with fast-paced sessions that dive deeper into our product vision and unparalleled AI innovations.
12:30 PM – 01:45 PM
Networking break and Community Expo
Enjoy a quick networking break and meet Genesys experts and partners to learn more about the Genesys AI-powered experience orchestration platform.
01:45 PM – 02:30 PM
Customer spotlight keynote
You spent the morning hearing from Genesys about our AI-powered vision and product innovations. This keynote will show you how our customers and partners are bringing AI-powered experience orchestration to life.
02:45 PM – 04:00 PM
Industry insights sessions
This morning you learned about the Genesys AI vision and product innovation, but how do get you started? In these sessions, we provide practical guides and interactive workshops to help you on your AI journey. You’ll also learn the latest trends to consider as you plan your next steps and level up.
04:00 PM – 04:30 PM
Networking break and Community Expo
Enjoy a quick networking break and meet Genesys experts and partners to learn more about the Genesys AI-powered experience orchestration platform.
04:30 PM – 05:15 PM
Closing keynote
05:15 PM – 06:15 PM
Closing reception and Community Expo
This event is complimentary.
08:00 AM – 09:30 AM
Registration
08:00 AM – 09:30 AM
Networking breakfast
Kickstart your Xperience with a networking breakfast.
09:30 AM – 10:45 AM
Opening keynote
10:45 AM – 11:15 AM
Networking break and Community Expo
Enjoy a quick networking break and meet Genesys experts and partners to learn more about the Genesys AI-powered experience orchestration platform.
11:15 AM – 12:30 PM
Innovation spotlight sessions
Whether you’re new to the Genesys family or have been with us for years, accelerate your AI journey with fast-paced sessions that dive deeper into our product vision and unparalleled AI innovations.
12:30 PM – 01:45 PM
Networking break and Community Expo
Enjoy a quick networking break and meet Genesys experts and partners to learn more about the Genesys AI-powered experience orchestration platform.
01:45 PM – 02:30 PM
Customer spotlight keynote
You spent the morning hearing from Genesys about our AI-powered vision and product innovations. This keynote will show you how our customers and partners are bringing AI-powered experience orchestration to life.
02:45 PM – 04:00 PM
Industry insights sessions
This morning you learned about the Genesys AI vision and product innovation, but how do you get started? In these sessions, we provide practical guides and interactive workshops to help you on your AI journey. You’ll also learn the latest trends to consider as you plan your next steps and level up.
04:00 PM – 04:30 PM
Networking break and Community Expo
Enjoy a quick networking break and meet Genesys experts and partners to learn more about the Genesys AI-powered experience orchestration platform.
04:30 PM – 05:15 PM
Closing keynote
05:15 PM – 06:15 PM
Closing reception and Community Expo
This event is complimentary.
08:00 AM – 09:30 AM
Registration
08:00 AM – 09:30 AM
Networking breakfast
Kickstart your Xperience with a networking breakfast.
09:30 AM – 10:45 AM
Opening keynote
10:45 AM – 11:15 AM
Networking break and Community Expo
Enjoy a quick networking break and meet Genesys experts and partners to learn more about the Genesys AI-powered experience orchestration platform.
11:15 AM – 12:30 PM
Innovation spotlight sessions
Whether you’re new to the Genesys family or have been with us for years, accelerate your AI journey with fast-paced sessions that dive deeper into our product vision and unparalleled AI innovations.
12:30 PM – 01:45 PM
Networking break and Community Expo
Enjoy a quick networking break and meet Genesys experts and partners to learn more about the Genesys AI-powered experience orchestration platform.
01:45 PM – 02:30 PM
Customer spotlight keynote
You spent the morning hearing from Genesys about our AI-powered vision and product innovations. This keynote will show you how our customers and partners are bringing AI-powered experience orchestration to life.
02:45 PM – 04:00 PM
Industry insights sessions
This morning you learned about the Genesys AI vision and product innovation, but how do you get started? In these sessions, we provide practical guides and interactive workshops to help you on your AI journey. You’ll also learn the latest trends to consider as you plan your next steps and level up.
04:00 PM – 04:30 PM
Networking break and Community Expo
Enjoy a quick networking break and meet Genesys experts and partners to learn more about the Genesys AI-powered experience orchestration platform.
04:30 PM – 05:15 PM
Closing keynote
05:15 PM – 06:15 PM
Closing reception and Community Expo
Please contact us and a member of the Genesys events team will respond.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
