Genesys Cloud the cloud contact center Genesys, Genesys Cloud, cloud contact center, cloud software, Jame Hinchcliffe, customer experience

Drive innovation with Genesys Cloud

Innovate faster, shift priorities and supercharge customer experiences with the Genesys Cloud™— the cloud contact center that's all in one, easy to deploy, easy to use and easy to customize.

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Fuel amazing customer experiences

With the Genesys Cloud platform, you have the unparalleled ability to innovate faster and personalize experiences on any channel. Increase agent productivity, reduce IT infrastructure and gain oversight across your entire operation.

Take the pole position with more power, more speed and more control

Finish first with a true cloud contact center

Get the all-in-one, AI-powered customer experience solution that’s easy to deploy, easy to train and easy to love.

Take the lead by offering personalized experiences

Give each customer the personalized experience they expect and build their loyalty.

Take the checkered flag with the help of your Genesys pit crew

Migration is easier with the help of your Genesys team. Leverage our experience to make migration to the cloud easier.

James knows great customer service

Andretti Autosport driver James Hinchcliffe knows great customer service when he sees it. And he’s also seen his share of mediocre service. Don’t steer customers away with poor experiences.

IVR woes

Amazing CX

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Keep things running, without compromise

Call centers using antiquated, on-premises systems are challenged when circumstances demand the need to pivot quickly. Genesys speeds your way to a modern, remote contact center that your agents can access anytime, anywhere, regardless of capacity.

Deploy in days, not weeks

Scale on demand, as needs change

Special offers for government, healthcare, non-profits and more

See just how easy it is to mobilize your remote contact center with Genesys Cloud.

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Things may be running differently. But you still need to keep them running. James does, too.

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About Genesys Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.

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Meets your needs today and tomorrow

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Genesys Cloud users weigh in. Check out these reviews to see what users really think.

“Genesys is by far the most comprehensive customer experience solution being offered in the marketplace today…there is no other solution that I would bet my future on.”

Grayton E. Koenig, National Solutions Consultant, Voxai

“Genesys allows us to easily configure routing designs, forecast resources, and provides user-friendly, out-of-the-box reporting. As a result, we have increased employee efficiency and customer satisfaction.”

Sharon Woodard, IT Service Desk Manager, Blue Cross Blue Shield of Tennessee