Your admins need simple tools to manage evaluations. Simplify your quality process management with a user-friendly evaluation form view. Easily create new forms or use predefined ones.

By setting up policies, you can manually or automatically assign evaluations with ease. Simply set parameters, such as review sessions per month, interaction type and more to route evaluation tasks. And when evaluations need extra support, escalate them with the simple click of a button.

Make it easy to keep pace with assigned evaluations. Notify reviewers of new evaluation tasks in the quality evaluator tab or via their inbox. Accessing an evaluation takes just one click

While completing an evaluation, you can play back the interaction itself. Or review the interaction timeline and, if available, transcription and speech and text analytics elements — all within one view.

Dive deeper in your evaluation with specific details, including interaction type, duration, participants and more. Get the context you need to ensure your evaluation is thorough and accurate. Then, complete the interaction.

Your agents will receive alerts as interaction evaluations are completed and released. It’s easy to review and acknowledge findings from these interactions, ensuring they’re always up-to-date and ready to provide the best service.