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10/30/2024 Genesys Named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service for 10th Consecutive Year Genesys positioned highest for Ability to Execute Genesys ranked highest in three of five Use Cases in Gartner Critical Capabilities report SAN FRANCISCO, October 30, 2024  —  Genesys®, a global cloud leader in AI-powered experience orchestration, has been positioned by Gartner, Inc., as a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service for its Ability to Execute and Completeness of Vision. This marks the 10th year Genesys was named a Magic Quadrant Leader. With this latest report, Genesys has been positioned the highest in Ability to Execute for the last four consecutive years. The company credits this recognition to its Genesys Cloud™ experience orchestration platform, which offers expansive global availability; a robust partner and developer ecosystem; and advanced native AI, journey analytics, automation and workforce engagement management capabilities. Through its continual innovation, ease of use and composability, Genesys Cloud is trusted by more than 6,000 organizations worldwide to drive customer loyalty and deliver superior end-to-end experiences. “We believe this consistent recognition from Gartner reflects our commitment to enabling diverse organizations to accelerate their cloud evolution and drive key outcomes with AI,” said Olivier Jouve, chief product officer at Genesys. “The Genesys Cloud platform equips brands to deliver personalized, seamless customer experiences and improve efficiency by easily connecting channels, data, systems and teams. Our rapid pace of innovation is empowering both large multinational enterprises and small to mid-sized businesses with the foundation they need to differentiate and succeed.” Genesys was also recognized in the Gartner Critical Capabilities Report, where the company is the highest-ranked vendor in three of five Use Cases. Genesys received the highest scores for Customer Engagement Center (4.04/5), Agile Contact Center (3.97/5) and Global Contact Center (4.14/5). The company received the second highest scores in the remaining two, High-Volume Customer Call Center (3.95/5) and Digital Customer Service Center (3.83/5).  Genesys attributes its recognition across all five Use Cases to its ability in meeting the diverse needs of organizations, regardless of size, complexity or geography. "Our industry position is further reinforced by our established customer and partner relationships, global presence, and the security, scalability and reliability of the Genesys Cloud platform,” added Jouve. “Through our AI-powered experience orchestration capabilities, Genesys is helping businesses solve real-world challenges and achieve impactful results.” [1] Gartner describes Leaders as "suppliers with strong support for a wide breadth of customer service capabilities, and an ability to serve multinational organizations with local sales and support organizations. Leaders are more likely to serve customers through channel partners and have strong brand recognition, which has resulted in a large installed base or above-average market growth as a result of customer demand. Leaders also benefit from being able to support varying levels of deployment complexity, including integrations with partners through established marketplaces." Gartner Disclaimer Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. [1]Source: Gartner Magic Quadrant for Contact Center as a Service, Drew Kraus, Pri Rathnayake, Megan Fernandez, Pankil Sheth, Jason Bridge, 28 October 2024 Gartner, Critical Capabilities for Contact Center as a Service, Megan Fernandez, Drew Kraus, Pri Rathnayake, Pankil Sheth, Jason Bridge, 28 October 2024 About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. © 2024 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud CX, GCXNow, Experience as a Service, Radarr and AppFoundry are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Media Contacts Lauren Baca, Genesys lauren.baca@genesys.com Method Communications genesys@methodcommunications.com

10/21/2024 Genesys Announces Confidential Submission of Draft Registration Statement Related to Proposed Initial Public Offering SAN FRANCISCO — Oct. 21, 2024 — Genesys Cloud Services Topco LLC (“Genesys”) today announced that it has confidentially submitted a draft registration statement on Form S-1 with the U.S. Securities and Exchange Commission (the “SEC”) related to the proposed initial public offering of its common stock. The number of shares to be offered and the price range for the proposed offering have not yet been determined. The initial public offering is subject to market and other conditions and the completion of the SEC’s review process. This press release does not constitute an offer to sell or the solicitation of an offer to buy any securities. Any offers, solicitations or offers to buy, or any sales of securities will be made in accordance with the registration requirements of the Securities Act of 1933, as amended (the “Securities Act”). This announcement is being issued in accordance with Rule 135 under the Securities Act. Media Contacts Janelle Dickerson Janelle.Dickerson@Genesys.com Method Communications Genesys@Methodcommunications.com

10/15/2024 Modivcare Boosts Health Care Experiences with Genesys Cloud AI Technology-enabled healthcare services company orchestrates seamless digital self-service for its 34 million members and improves employee engagement with the Genesys Cloud platform SAN FRANCISCO, October 15, 2024 — Genesys®, a global cloud leader in AI-powered experience orchestration, announced Modivcare, a top provider of non-emergency medical transportation (NEMT), monitoring and personal in-home care, is transforming support for its 34 million members with the Genesys Cloud™ platform.  To execute its digital-first strategy, Modivcare turned to the AI-powered experience orchestration capabilities of Genesys Cloud. Today, Genesys Cloud supports Modivcare teammates who efficiently and securely manage 2.2 million monthly calls and email and messaging conversations through a single unified desktop. With a goal to elevate member and teammate experiences, Modivcare sought to improve the effectiveness of its human- and bot-assisted services and modernize workforce engagement management (WEM) for 2,600 contact center advisors. Increasing Access to Care with AI-Driven Self-Service To assist with medical transportation inquiries, Modivcare deployed Genesys Cloud voicebots and chatbots integrated with web messaging for seamless self-service. Members can use bots to schedule transportation, change or confirm their reservation, seek ride assistance, ask for mileage reimbursements and more. Now, 63% of members engage with chatbots for routine support, enabling Modivcare teammates to focus on high-touch interactions and escalations. “We’re one of the first NEMT companies to leverage AI plus real-time data capabilities and analytics to ensure data security and quality performance at scale,” said Heath Sampson, president and chief executive officer of Modivcare. “This is a difference-maker for our members, granting them access to care at the level that best serves them.” Smarter Workforce Engagement to Enhance the Human Touch With Genesys Cloud Workforce Engagement Management, Modivcare benefits from advanced quality management tools, speech and text analytics, and gamification to help keep its teammates engaged so they can deliver cohesive member experiences. Previously, 65% of IT tickets were related to the limitations of its legacy workforce management solution. After evolving to Genesys Cloud WEM, Modivcare decreased IT-related tickets by 50%. Modivcare is seeing a huge upswing in its member and teammate experience indicators after embarking on its contact center transformation with Genesys Cloud. This includes a 31% reduction in average speed of answer and abandonment rates. Service levels and quality scores have risen by 5%, with occupancy rates up 3%.  The company also saw an 86% increase in teammate retention. These results are positively impacting front-line services such as scheduling member transportation. Additionally, Modivcare teammates are now better equipped to prevent late arrivals and drive out fraudulent claims, waste and abuse within the health care industry. “With Genesys, we’ve elevated our ability to deliver connected and personalized experiences that scale empathy for our members,” said Sampson. “By focusing on innovation and modernizing our systems, our teammates are working more efficiently to provide the human element where it matters most.” Read the Modivcare case study to learn more about the company’s transformation with Genesys. About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. About Modivcare Modivcare Inc. (Nasdaq: MODV) is a technology-enabled healthcare services company that provides a platform of integrated supportive care solutions for public and private payors and their members. Our value-based solutions address the social determinants of health (SDoH), enable greater access to care, reduce costs and improve outcomes. We are a leading provider of non-emergency medical transportation (NEMT), personal care and remote patient monitoring. To learn more about Modivcare, please visit www.modivcare.com. Media Contacts Lauren Baca, Genesys lauren.baca@genesys.com Method Communications genesys@methodcommunications.com    

Genesys Earns 2024 Great Place to Work Certification AI-powered experience orchestration leader recognized for inclusion, empathy and flexibility for work-life balance SAN FRANCISCO, OCT. 10, 2024 — Genesys®, a global cloud leader in AI-powered experience orchestration, today announced that it has been Certified™ as a Great Place to Work®. Overall, 90% of Genesys employees surveyed said the company is a great place to work, a two-percentage-point increase from the previous year, and 33 percentage points higher than the average US-based company. Earned across 14 countries, Genesys believes this certification illustrates its commitment to ensuring its employees feel seen, heard and understood, creating a culture of inclusion that fosters innovation, increases value for customers and drives organizational success. This year, Genesys was certified in Australia, Brazil, Canada, Hungary, India, Ireland, Japan, Malaysia, Mexico, New Zealand, Philippines, Singapore, the United Kingdom and the United States. Notably, Genesys has been named a Great Place to Work for eight consecutive years in India, where the company was also named a Best Place to Work for Women for the last four years in a row. In addition to India, Ireland was also named a Best Place to Work for Women. In the Philippines, Genesys earned six different recognitions and has been named a Great Place to Work for four consecutive years. “Being recognized by employees in every region as a Great Place to Work is powerful validation of our commitment to creating an inclusive, empathetic workplace throughout our worldwide locations,” said Eva Majercsik, chief people officer at Genesys. “At Genesys, we believe that when our employees feel valued and empowered, they bring that same energy to every customer interaction. This recognition is a testament to the collaborative spirit and empathy that defines our culture.” Other highlights from the global survey include: 95% of employees felt that they are able to take time off from work when it’s necessary. 95% of employees believe that when they join Genesys, they are made to feel welcome. 93% of employees are proud to tell others that they work at Genesys. 91% of employees believe people care about each other at Genesys. 90% of employees feel like they can be themselves at Genesys. In addition, 96% of Genesys employees globally feel they’re treated fairly, regardless of sexual orientation, race, gender or age. Genesys believes these results reflect its commitment to having an inclusive workforce made up of talented individuals who are as diverse as the markets they serve. Genesys employs more than 6,000 people who are dedicated to transforming customer and employee experiences around the world.  Learn more about life at Genesys and see open roles here. About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. © 2024 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud CX, GCNow, Experience as a Service, Radarr and AppFoundry are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. About Great Place to Work Certification™ Great Place To Work® Certification™ is the most definitive “employer-of-choice” recognition that companies aspire to achieve. It is the only recognition based entirely on what employees report about their workplace experience – specifically, how consistently they experience a high-trust workplace. Great Place to Work Certification is recognized worldwide by employees and employers alike and is the global benchmark for identifying and recognizing outstanding employee experience. Every year, more than 10,000 companies across 60 countries apply to get Great Place To Work-Certified. About Great Place To Work® As the global authority on workplace culture, Great Place To Work® brings 30 years of groundbreaking research and data to help every place become a great place to work for all. Their proprietary platform and For All™ Model helps companies evaluate the experience of every employee, with exemplary workplaces becoming Great Place to Work Certified™ or receiving recognition on a coveted Best Workplaces™ List. Learn more at greatplacetowork.com and follow Great Place To Work on LinkedIn, Twitter, Facebook, and Instagram. Media Contacts Kelley Crane Kelley.crane@genesys.com Method Communications genesys@methodcommunications.com