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02/20/2025 Genesys and Mitel Join Forces to Transform Customer Experience AI-Powered Experience Orchestration leader and leading business communications provider collaborate to help large enterprises accelerate customer experience innovation SAN FRANCISCO and SUNNYVALE, Calif., Feb. 20, 2025 — Genesys®, a global cloud leader in AI-Powered Experience Orchestration, and Mitel, a global leader in business communications, are teaming up to simplify customer experience (CX) innovation for large enterprises worldwide. The companies are announcing a new global strategic relationship to help organizations drive business outcomes at scale through loyalty-building customer and employee experiences. In today’s experience economy, customers expect seamless engagement across every touchpoint. To meet these expectations and compete in the ever-changing business landscape, many organizations are looking to transform their customer and employee experience using AI. The new go-to-market relationship is designed to offer large enterprises the benefits of the advanced AI-Powered Experience Orchestration capabilities of Genesys and Mitel’s deep system integration and services expertise to reduce complexity and transform customer engagement. “Our partnership with Genesys expands Mitel’s ability to serve large and very large enterprises, offering a full range of CX solutions tailored to their preferred deployment models, including CCaaS,” said Sebastian Tietz, head of business development at Mitel. “With Genesys Cloud, we can now support large enterprise customers pursuing a cloud-first CX strategy through a comprehensive platform embedded with native AI and providing extensive global reach and scale for organizations worldwide. The advanced platform and customer-centric approach from Genesys combined with Mitel’s broad portfolio and transformative professional services helps accelerate value for customers of all geographies and sectors, including highly regulated industries.” “Striving for excellent CX is a strategic element of every organization’s business growth as delivering superior CX has become a key competitive differentiator in today’s experience economy. With increasing digitization, concerns about data security and privacy are escalating, prompting global businesses to invest more in secure and compliant CX solutions to help maintain consumer trust,” said Krishna Baidya, Senior Director, CX, ICT Practice at Frost & Sullivan. “The partnership between Genesys and Mitel exemplifies how organizations can come together to address these concerns and help joint customers prioritize robust data protection measures and compliance with privacy regulations for overall better CX.” In the current regulatory environment, enterprises must comply with a growing list of geographic and industry standards, such as the EU AI ACT, GDPR, DORA and HIPAA. This is especially important for verticals with stringent regulations like financial services, healthcare and the public sector. Genesys and Mitel are positioned to help large enterprises, institutions and governments meet these demands. “Through our collaboration with Mitel as a Global System Integrator, organizations will be able to maneuver through the complexities of evolving regulatory standards and ever-changing customer expectations. With comprehensive platform capabilities, support and service from Mitel, organizations around the world can more seamlessly orchestrate end-to-end experiences for customers and employees,” said Larry Shurtz, chief sales officer at Genesys. With the industry-leading cloud contact center capabilities of the Genesys Cloud™ platform, Genesys delivers advanced AI and digital solutions that enable organizations to orchestrate personalized, end-to-end customer experiences. Genesys Cloud provides organizations with voice, digital engagement, journey management and workforce engagement management capabilities all within a single, secure and scalable platform built to help global enterprises improve customer experiences, employee efficiency and business ROI. For existing Mitel UC customers, the Genesys solutions effectively integrate with a customer’s current platform investments, extending contact center capabilities at scale. Mitel’s expert services provide a comprehensive, objective 360-degree assessment to identify key requirements based on target customer business outcomes and develop tailored solution strategies embedded into customer workflows. Leveraging a proven transformation methodology, Mitel helps large enterprises minimize deployment risks while executing complex custom integrations to maximize platform performance. Through its managed services practice, Mitel ensures ongoing compliance, service assurance and continuous optimization, fostering strong partnerships with customers and Genesys to maintain high satisfaction levels. Mitel will market the Genesys Cloud platform to direct large enterprises as part of its managed services offering, with initial availability in the United States, Germany, the United Kingdom, France, Italy and Latin America. Looking ahead, Genesys and Mitel plan to expand on their go-to-market relationship through closer integrations that allow organizations to leverage their existing business communications investment and accelerate their digital transformation.   About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. © 2025 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud CX, GCXNow, Experience as a Service, Radarr and AppFoundry are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. About Mitel Mitel is a global leader in business communications, providing businesses with advanced communication, collaboration, and contact center solutions. With more than 70 million users across over 100 countries, Mitel empowers organizations to connect, communicate, and collaborate seamlessly, with the flexibility and choice they need to thrive, both now and for the future. Through proven experience and innovative solutions, Mitel delivers communications without compromise. For more information, go to www.mitel.com and follow us on LinkedIn and X @Mitel. Mitel is the registered trademark of Mitel Networks Corporation. All other trademarks are the property of their respective owners.   Media Contacts Marielle Sedin Marielle.sedin@genesys.com Mitel Public Relations pr@mitel.com

01/22/2025 Genesys Earns Spot on CRN’s Cloud 100 List for 2025 Genesys recognized for advancing the next generation of cloud evolutions SAN FRANCISCO, Jan. 22, 2025 — Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced that it has been recognized on the 2025 Cloud 100 list by CRN®, a brand of The Channel Company. This prestigious CRN list spotlights 100 leading channel-focused cloud companies across five key categories: cloud infrastructure, management, security, software, and storage.   CRN Cloud 100 companies demonstrate dedication to supporting channel partners and advancing innovation in cloud-based products and services. The list is the trusted resource for solution providers exploring cloud technology vendors that are well positioned to help them build cloud portfolios that drive their success.    “We believe CRN’s recognition of Genesys reinforces our commitment to guiding organizations into the future of AI-Powered Experience Orchestration,” said Amy Slater, vice president of North America partner, GSI, and alliance sales. “Businesses worldwide trust Genesys to spearhead their cloud evolutions through our transformative approach to customer engagement, high-velocity innovation and expansive partner ecosystem.”  The customer experience landscape is changing rapidly. Genesys is contributing to this next wave of advancement and empowering businesses to harness the efficiency, scalability and flexibility of the cloud while enabling them to unlock the potential of AI. In line with this trend, Genesys Cloud AI represented more than 10% of the Genesys Cloud™ platform’s new business during the first nine months of fiscal year 2025.   As the trusted platform that’s born in the cloud, Genesys Cloud is purpose-built to help organizations accelerate cloud growth and differentiate through exceptional customer and employee experiences.  With predictive, conversational and generative AI natively infused throughout the platform, businesses can automate and augment service, gain deep customer insights, anticipate needs, and identify trends. These AI capabilities power experience orchestration, enabling organizations to coordinate technology, interactions and touchpoints to seamlessly deliver personalized experiences.   “As customer cloud needs accelerate, particularly in the face of expanding needs for digital transformation and AI-based solutions, cloud innovation has become more important than ever,” said Jennifer Follett, VP, US content, and executive Editor, CRN, at The Channel Company. “Each company on this year’s Cloud 100 list are breaking new ground delivering products and services that empower solution providers to expand their cloud offerings and meet their customers’ requirements. We look forward to seeing how these companies continue to advance cloud computing in the coming year.”   About Genesys   Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.   © 2025 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud CX, GCXNow, Experience as a Service, Radarr and AppFoundry are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.  Media Contacts  Lauren Baca, Genesys lauren.baca@genesys.com  Method Communications genesys@methodcommunications.com 

12/23/2024 Genesys Recognized in Gartner Peer Insights™ Voice of the Customer for Enterprise Conversational AI Platforms The Genesys commitment to transforming customer and employee experience earns high praise from customers SAN FRANCISCO, Dec. 23, 2024 — Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced its position as a Strong Performer in the 2024 Gartner Peer Insights™ Voice of the Customer report for Enterprise Conversational AI Platforms. The company believes this recognition highlights the strong native AI capabilities embedded across the Genesys Cloud™ platform. With Genesys Cloud AI, organizations can enhance customer engagement, elevate employee productivity and increase operational efficiency. The company achieved an overall average rating of 4.6 of 5 stars and a 94% “Willingness to Recommend” rating from verified reviewers.[i] This recognition follows the company’s recent designation as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service, underscoring its distinction as a trusted provider of enterprise-grade conversational AI solutions. “We believe this Strong Performer recognition by Gartner reinforces our ability to rapidly deliver comprehensive AI innovations to the enterprise landscape,” said Olivier Jouve, chief product officer at Genesys. “Genesys is committed to continual innovation of our predictive, conversational and generative AI capabilities to help organizations worldwide drive transformative value across their customer and employee experiences.” What Customers Are Saying Genesys conversational AI solutions continue to earn high praise from users across diverse industries. Highlights from Peer Insights™ include: “Transforming the Future: Genesys' Robust Platform.” “Genesys understands our unique needs and ensures we are heard. I am confident in their roadmap investments to continue transforming the platform for the future.” — Director of IT, Government, 5,000-50,000 Employees “Genesys Cloud CX: Automate, Architect, Integrate.” “Genesys Cloud CX seems to be quite nimble, especially considering their size. They listen to forum feedback and feature requests and are always adding features and functionality to move forward. I trust they have our interests in mind.” — Software Developer, Miscellaneous, Software Development, Firm size: <50M USD “Enhancing Customer Experience and Satisfaction with AI Bots.” “Genesys provides solutions for our digital contact center, improving customer experience, increasing satisfaction, and enhancing efficiency.” — Member Services Operations Manager, Travel and Hospitality, 250M-500M USD “True Value for Money, a Partner You Can Truly Rely On.” “Genesys proactively monitors system performance and advises of any issues using analytics. They ensure you are using the platform to its full capabilities.” — Advisor to Director General, Transportation, 500M-1B USD   The “Voice of the Customer” report offers a peer-driven perspective, synthesizing insights from verified reviews on Gartner Peer Insights™. This resource provides buyers of enterprise technology and services with detailed feedback and aggregated ratings, serving as a valuable complement to the Gartner expert analysis. To learn more, download the full report here.   Gartner Disclaimer Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.   About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. © 2024 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud CX, GCXNow, Experience as a Service, Radarr and AppFoundry are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Media Contacts Carlee Wendell, Genesys Carlee.wendell@genesys.com Method Communications genesys@methodcommunications.com [i] Based on 22 reviews as of August 31, 2024. .

12/18/2024 Genesys Recognized as a Leader in the 2024 IDC MarketScape for Worldwide Conversational Intelligence Conversational intelligence from Genesys Cloud AI empowers organizations with rich insights to optimize customer and employee experiences SAN FRANCISCO, Dec. 18, 2024 – Genesys®, a global cloud leader in AI-Powered Experience Orchestration, has been positioned as a Leader in the IDC MarketScape: Worldwide Conversational Intelligence and Analytics Vendor Assessment1. The company believes its recognition is due to the strong conversational intelligence capabilities of Genesys Cloud AI, which provide actionable, detailed analytics to drive loyalty and growth. The IDC MarketScape noted, “Genesys provides a broad range of capabilities, from conversational analytics to call management to conversational AI for customer support, workforce engagement, sales, and marketing. Over the past few years, it has also been steadily acquiring and building AI capabilities that are now embedded across its platform.” “The native capabilities of Genesys Cloud AI deliver powerful conversational intelligence for businesses to truly understand their customers and employees,” said Olivier Jouve, chief product officer at Genesys. “We believe this recognition by the IDC MarketScape underscores the strength of our AI spanning predictive, conversational and generative capabilities that work in unison across the Genesys Cloud platform. We’re empowering organizations to take charge of their customer service, build unshakable loyalty and drive real-world results with innovative AI strategies.” In today’s experience economy, brands can’t afford customer service failures. Conversational analytics allow companies to understand the depth of their AI- and agent-driven communications. In line with this trend, customer adoption of Genesys standalone AI products continues to increase. Genesys Cloud AI represented more than 10% of the platform’s new business during the first nine months of fiscal year 2025. The IDC MarketScape stated, “Genesys customers found its analytics capabilities and related dashboards easy to use, providing them with a “wealth of insights” from across multiple channels, such as performance handling times, wait times, key call drivers, agent performance, and business area performance, via at-a-glance metrics and daily reports. Genesys is also continuing to foster deep partnerships and integrations, such as those with Salesforce and ServiceNow, to further enhance conversational analytics and more easily provide in-depth, synthesized insights.” The IDC MarketScape also noted how Genesys is “using its recent acquisition of Radarr to further unify and personalize customer journeys by combining Radarr’s social listening, analytics, and consumer engagement technologies with existing Genesys Cloud CX platform capabilities.” According to the IDC MarketScape, organizations should “consider Genesys when you are looking for a cloud-based conversational analytics offering that is pre-integrated with an enterprise conversational AI and workforce engagement platform and that works across the customer journey to provide insights and features such as agent assist, customer insights, and agent performance monitoring. Genesys’ broad set of capabilities can make it a good choice for deriving conversational insights and key business metrics to support AI-powered contact centers in a variety of industries, as well as front-office use cases such as sales and marketing.” “As organizations look to leverage valuable conversational data for customer insights, employee performance management, product quality assurance and more, the importance of integrated conversational intelligence and analytics capabilities has risen,” said Hayley Sutherland, research manager, knowledge discovery and conversational AI at IDC. “The breadth of offerings from Genesys and their overall ease of use have the potential to help more companies unlock the value of their conversational data to gain critical insights about customer and employee experiences.” To learn more, download the IDC MarketScape: Worldwide Conversational Intelligence and Analytics 2024 Vendor Assessment excerpt. This latest recognition follows the company’s position as a Leader in the IDC MarketScape: Worldwide Front-Office Conversational AI Software 2024 Vendor Assessment2 and IDC MarketScape: Worldwide General-Purpose Conversational AI Software 2023 Vendor Assessment.3 About IDC MarketScape IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research methodology uses a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors. About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. © 2024 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud CX, GCXNow, Experience as a Service, Radarr and AppFoundry are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. 1IDC, IDC MarketScape: Worldwide Conversational Intelligence and Analytics 2024 Vendor Assessment, Doc #US52047824, December 2024 2IDC, IDC MarketScape: Worldwide Front-Office Conversational AI Software 2024 Vendor Assessment, Doc #US51955724, March 2024 3 IDC, IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment, Doc #US49988023, November 2023 Media Contacts Lauren Baca, Genesys lauren.baca@genesys.com Method Communications genesys@methodcommunications.com