A cloud-native platform built with open APIs and microservices offers contact centers unparalleled scalability, flexibility and reduced IT complexity. This architecture ensures efficient cost management, high availability and rapid innovation. Ultimately, it enhances customer experience by providing seamless, adaptive and future-proofed solutions.
This flexibility allows for capabilities that might otherwise have to be housed in different platforms to be managed in the same place. Social media, live chat and more can all work within the same customer experience platform.