Kellsey Lequick

Kellsey Lequick is a product marketing manager at Genesys. With a jack-of-all-trades background in digital marketing and a love for thoughtfully designed interfaces and experiences, Kellsey is always exploring new ways brands can delight customers and win business.

Posts By Kellsey Lequick

3 Ways Cloud Improves Customer Service in Mid-Sized Call Centers

May 31, 2019

3 Ways Cloud Improves Customer Service in Mid-Sized Call Centers

“Outdated technology is like a Gordian knot. A modern cloud platform is your sword.” — Someone smarter and more...

5 Tips to Keep Your Best Employees Engaged and Loyal

April 26, 2018

5 Tips to Keep Your Best Employees Engaged and Loyal

I spent a recent flight talking with a seatmate who had interned at an Amazon distribution center. The interview process was...

Is Employee Engagement Missing From Your Customer Experience Strategy?

December 4, 2017

Is Employee Engagement Missing From Your Customer Experience Strategy?

This year, 72% of companies made improving customer experience a top priority. It’s a smart move; customer experience is...