Genesys Cloud EX
Improve employee engagement with Genesys Cloud EX — a standalone, comprehensive suite of native workforce engagement management tools that integrates with your contact center channels
Improve employee engagement with Genesys Cloud EX — a standalone, comprehensive suite of native workforce engagement management tools that integrates with your contact center channels
The Genesys Cloud EX™ solution makes it easy to create an engaging work environment. With Genesys, you get modern employee experience capabilities like real-time visibility into current and historical workflow and performance data. Using an open API architecture and prebuilt integrations, we make it easy to connect your contact center channels and employee experience data.
Get workforce management, quality and compliance, and performance management — all alongside your existing ACD.
Easily manage the critical data and resources needed for an engaged workforce with our centralized solution.
Get one employee experience management solution at one price — with all the key features and actionable insights you need.
Genesys Cloud EX provides a wide range of tools for supervisors and employees alike to make the most of the employee experience. From quality management and compliance to scheduling, planning and more, get all you need in a single platform.
Manage employee schedules using the predictive power of artificial intelligence (AI).
Use AI to identify key events that improve customer interactions.
Automate quality assurance to improve insights and efficiency.
Provide one solution for AI-driven scorecards, training and recognition.
Create challenges and rank KPIs with scorecards and leaderboards.
Personalize growth plans that align employee and business goals.
See how natively infused workforce engagement management (WEM) capabilities work alongside a full suite of contact center tools to provide a holistic, comprehensive solution.
Support any group in your organization with technology to improve employee experience. With Genesys Cloud EX, you get the resources they need to take charge of their development and customer interactions. You’re able to use data to drive engagement through more effective and efficient resource management and employee performance management. And in turn, you’ll create a company culture that makes employees feel empowered, supported and ready to take on anything.
Align staff to business needs to meet customer expectations. With AI scheduling and shift trading, employees can reduce stress by managing their own schedules.
Use AI to expand sampling and eliminate bias in your evaluation process. It can also identify patterns that managers might be unable to detect and then capture those insights.
Intuitive dashboards and leaderboards challenge and motivate your employees to boost performance. With gamification, customize competitions and enhance options for recognition.
With Genesys Cloud EX, you can break down silos and deliver a unified employee experience. And by creating happier, more engaged employees, you can seamlessly improve your customer experience. With the right employee experience management software, it’s easy. Reach out to an expert today to learn more.
We’ll contact you directly to set up a date and time that works with your schedule.
