To deliver outstanding patient experiences, you need outstanding technology. Genesys and Amazon Web Services (AWS) make it easy. Rest assured that every step of your patient experience is secure, compliant and designed to support their care journey. With our support, you have access to leading solutions in Contact Centre as a Service, customer experience, cloud infrastructure and generative AI.
Personalise your care delivery with proactive communications via patients’ preferred channels. Use chatbots to keep patients and care teams up to date. And use generative AI to improve efficiency, effectiveness and consistency of service.
Improve efficiency ratios, identify areas for improvement and streamline care team interactions with AWS Contact Centre Intelligence (CCI) and the Genesys Cloud™ platform with Pointillist® journey analytics. With our support, you can decrease call handle time and call abandonment rates — seamlessly reducing costs.
Securely migrate your customer data with AWS cloud security and compliance, and the protective measures built into Genesys. The Genesys ePHI secure cloud environment means you can be confident you’re compliant with HIPAA, HITECH, GDPR and PCI — and work with a FedRAMP Authorised solution.
Support every step of your customer journey
Keep pace with evolving patient expectations with technology from Genesys and AWS. We make it easy to deliver seamless, end-to-end patient journeys. Contact us today to speak to one of our experts and learn more.
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