Genesys cloud for financial services
Transform banking engagement with seamless experiences
Transform banking engagement with seamless experiences
Customers demand easy digital banking experiences. One where they do not need to wait either in the branch or on the phone for long periods just to meet their banking needs. Predictive, automated and artificial intelligence (AI) tools resolve customer issues faster so customers get to experience efficient and memorable banking services.
Genesys makes it easy to understand customer needs and intentions. Adopt messaging channels and platforms that better suit customer expectations. Deliver secure, simplified experiences that will make your customers love your bank.
Understanding customer behaviour is imperative to improving the customer experience. With cloud banking, get insights and customer data to offer personalised financial recommendations based on real-time needs and opportunities. Engage via the channels most convenient for your customers at any given moment.
Give employees the tools and insights needed to deliver meaningful customer experiences. Train employees to identify moments to cross-sell financial products and services in the customer journey. When employees require support, assist them to support customers in ways that will exceed their expectations and strengthen loyalty.
Connect the dots across your financial institution. By adopting a flexible banking ecosystem, you get to eliminate siloes and gain a clear view of how customers are truly feeling about you. A fully integrated cloud infrastructure solution creates seamless customer experiences in-branch and online.
Deliver flexible, personalised and intuitive service across your bank. From wealth management to lending to payments, be ready to support customers. An agile technology platform makes it easy to keep up with customer demands and build long-term customer relationships.
Streamline experiences across your front office, back office and branches. Modern banking systems simplify governance across consumer banking, payments, and wealth management because of improved computing power. With more efficient systems, you can support customers in a quick and seamless manner.
Innovate faster and break down silos across your business with Genesys. Integrate your CRM system, favourite partners and other systems with leading customer experience software. Use these connections to deliver seamless experiences with AI, automation and machine learning. And be confident that your entire customer journey is secure.
Protect clients’ financial assets and information. Earn customer trust with built-in security and compliance standards. Maintain that trust with fraud, risk and control frameworks. Genesys technology supports cloud financial regulatory requirements such as PCI DSS, GDPR, ISO 27001, clean desk compliance and more — without the need for manual monitoring.
Empower employees to support compliance. Provide a full view of the customer across all communication channels. Give employees context to manage customer service requests. Enable them to up-sell and cross-sell products and services with confidence.
Deliver effective, efficient and profitable experiences with the help of AI. You get to facilitate loan origination, fraud prevention, account creation and more. Also, proactively improve the customer experience with AI-powered chatbots, voicebots and predictive routing.
Augment interactions with data-driven insights. Genesys AI integrates seamlessly with CRM systems, machine learning algorithms and third-party technologies. With a deeper understanding of customers, advisors can foster stronger customer relationships by providing offers at the right time via the right channel.
Customers want support no matter the hour or day. Give them exceptional service without overworking your call centre agents. With our cloud financial services software, create exceptional customer experiences utilising personas based on demographics or preferences. Leverage AI, automation, bots and other leading technology to resolve issues quickly and provide 24/7 customer support.
Engage customers on the channels they love most with meaningful, helpful content. Help customers get the support they need without ever picking up the phone. And, if more help is needed, you can seamlessly guide them towards human support.
Seamlessly connect your siloed data and get insights to enhance your customer journey. Set your bank free to innovate easily with mobile cloud solutions.
Make it easy for employees to deliver real-time support across channels.
Customers need support, regardless if it’s online or in-person banking. Genesys can help meet your customer expectations while maintaining your commitment to security.
Schedule a demo to see the power of AI. Learn how our cloud technology orchestrates effortless customer experiences across all channels.
We’ll contact you directly to set up a date and time that works with your schedule.
Cloud banking enables banks to provide efficient, personalised and cost-saving banking services to customers. It also integrates all customer interactions into a single platform – allowing you to access different interaction histories whenever and wherever. Additionally, cloud banking offers better scalability and agility, letting you quickly meet changing customer needs so your customers constantly receive the best banking experience.
A key benefit is that cloud enables banks to access and analyse large amounts of data in real-time, allowing you to make more informed decisions and offer hyper-personalised services to customers. Additionally, cloud financial services process customer interactions more efficiently – reducing cost and increasing operational efficiency.
Cloud services drive innovation, speed and transformation by enabling financial institutions with better security, faster processing and lower costs. Cloud banking offers many benefits to the industry, including: