Customers demand easy digital banking experiences. Predictive, automated and artificial intelligence (AI) tools resolve customer issues faster.
Genesys makes it possible to understand customer needs and intentions. Pivot your messaging or channel to better suit customer needs. Deliver secure, simplified experiences that will make your customers love your bank.
Knowing your customers means understanding their behaviours. Offer personalised financial recommendations based on real-time needs and opportunities. Engage via the channels most convenient for customers.
Give employees the tools and insights needed to deliver meaningful customer experiences. Identify when employees need help cross-selling financial products and services. Make assistance seamless to improve success rates.
Connect data across your financial institution. A flexible banking ecosystem and embedded applications eliminate silos and reduce costs. A fully integrated solution creates seamless customer experiences in-branch and online.
Deliver flexible, personalised and intuitive service across your bank. From wealth management to lending to payments, be ready to support customers. An agile technology platform makes it easy to keep up with customer demands.
Streamline experiences across your front office, back office and branches. Modern banking systems simplify governance from consumer banking to payments to wealth management. Innovate faster and break down silos across your business with Genesys.
Integrate your CRM system, favourite partners and other systems with leading customer experience software. Use these connections to deliver seamless experiences with AI, automation and machine learning. And you can be confident that your entire customer journey is secure.
Protect clients’ financial assets and information. Earn trust with built-in security and compliance standards. Maintain that trust with fraud, risk and control frameworks. Genesys technology supports regulatory requirements including PCI DSS, GDPR, ISO 27001, clean desk compliance and more — without manual monitoring.
Empower employees with capabilities that support compliance. Provide a full view of the customer across all communication channels. Give employees context to manage customer service requests. Enable them to upsell and cross-sell products and services with confidence.
Deliver effective, efficient and profitable experiences with the help of AI. Facilitate loan origination, fraud prevention, account creation and more. Proactively manage customer issues with chatbots, voicebots and predictive routing.
Augment interactions with data-driven insights. Genesys AI integrates seamlessly with CRM systems, machine learning algorithms and third-party technologies. With a deeper understanding of customers, advisors can provide offers at the right time via the right channel.
Banking customers want support no matter the hour or day. Give them exceptional service without overworking your call centre agents. Leverage AI, automation, bots and other leading technology to provide 24/7 support.
Meet customers on the channels they love most with meaningful, helpful content. Enable them to get the customer support they need without ever picking up the phone. And, if more help is needed, seamlessly guide them toward human support.
Seamlessly connect your siloed data and get insights into your customer’s journey. Set your bank free to innovate easily without business disruption.
Make it easy for employees to deliver real-time support across channels.
Online banking is popular, but customers still need support. Genesys can help meet your customer expectations while maintaining your commitment to security.
Schedule a demo to see the power of AI. Learn how our cloud technology orchestrates effortless customer experiences across all channels.
We’ll contact you directly to set up a date and time that works with your schedule.
Cloud banking enables banks to provide efficient, personalised and cost-saving banking services to customers. It also integrates all customer interactions into a single platform – allowing you to access different interaction histories whenever and wherever. Additionally, cloud banking offers better scalability and agility, letting you quickly meet changing customer needs so your customers constantly receive the best banking experience.
A key benefit is that cloud enables banks to access and analyse large amounts of data in real-time, allowing you to make more informed decisions and offer hyper-personalised services to customers. Additionally, cloud financial services process customer interactions more efficiently – reducing cost and increasing operational efficiency.
Cloud services drive innovation, speed and transformation by enabling financial institutions with better security, faster processing and lower costs. Cloud banking offers many benefits to the industry, including:
