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Melissa is a recognized independent consultant and expert on communication technology, including VOIP, Unified Communications, and Contact Center at Swartz Consulting, LLC. She offers completely independent vendor agnostic technology consulting to guide clients in selecting and implementing the best solutions for their individual needs. Specialties include VOIP, Contact Centers, Cloud and UCaaS, Premise, Project Management, Unified Communications, RFP creation and consulting. Melissa is a No Jitter blogger, regular speaker at Enterprise Connect, a member of the elite UC Strategies experts team, and past president of the Society of Communication Technology Consultants.