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Guilherme Quelhos is a contact center expert with 18-plus years of experience managing and delivering CX solutions. Helping clients leverage cloud technologies to improve customer experiences and is a proven problem-solver with a strong track record in the EMEA region. As a Brazilian citizen who has lived in Portugal and now living in London, Guilherme has an international background and fosters strong relationships with a diverse client base, contributing a unique perspective to the world of contact center, customer experience and conversational AI.
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
