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Rian Logan began working in outbound contact centers back in 1993 for companies like Sallie Mae, Thomson Consumer Elec., and American Marketing Group. He’s been an agent, a supervisor, a trainer, a quality manager and a director of operations. In 2012, he joined Interactive Intelligence and became part of the Genesys family in 2016. An Indianapolis native, Rian lives in Carmel, IN, with his wife and three children, and enjoys playing and making board games.
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
