Arpita Maity

Director of Product Marketing AI

Arpita Maity is a Director of Product Marketing AI at Genesys. She specializes in AI and has previously worked for RWS, Microsoft and Cummins.

Posts By Arpita Maity

Virtual Agents: Breaking Free from the Limits of Traditional Chatbots

01/11/2024

Virtual Agents: Breaking Free from the Limits of Traditional Chatbots

With customer care volumes increasing and agent attrition already nearing 40%, these trends are creating a snowball effect in...