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James has a wealth of knowledge and experience within the CCaaS and AI industry. He is a natural leader and sales strategist with a passion for transforming customer experiences and increasing adoption of AI and emerging technologies. Throughout his career James has taken residence in the UK, Brazil, Malaysia, Australia, Bermuda, and the United States giving him a truly international perspective of global markets. James currently leads a global team of Genesys AI innovation strategy experts.
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
