Rahul Garg

VP of Product, AI and Digital Self-Service

Rahul joined Genesys in 2021 as VP of Product, AI and Digital Self-Service. He’s focused on building the best conversational AI products for Genesys Cloud. Prior to Genesys, he worked at Pypestream, where he served as Chief Product Officer and was on the IBM Watson team before that.

Posts By Rahul Garg

10/05/2024

Meet the Future with AI-Powered Experience Orchestration

Artificial intelligence (AI) technologies promise to improve nearly all aspects of the customer experience (CX) while driving...

17/12/2023

Set Bot Confidence Thresholds

As a key aspect of artificial intelligence (AI), Natural Language Understanding (NLU) bridges the gap between how people speak...

11/12/2023

Rewriting the Agile Manifesto for AI in Customer Experience

“Agile” might seem like a quaint topic in 2023. After all, the Agile Manifesto that jump-started the agile adoption movement...

26/04/2023

Optimising Your Bot: An AI Love Story

Organisations have grown to love bots. And what’s not to love? Bots offer numerous benefits in the contact centre. Bots...

20/06/2022

Drive Growth in CX and EX with Conversational AI

As companies look for more streamlined ways to improve the customer experience (CX), the adoption of conversational artificial...