Choose the proven approach for your on-premises call centre migration
Smooth your move to the cloud with experience and a personalised plan.
Smooth your move to the cloud with experience and a personalised plan.
If your legacy contact centre is making it difficult to provide a consistent experience across all channels, then it’s time for a change. Determine what solution you need to turn your customer experience into a competitive advantage. Identify your implementation timeline, migration plan and cloud deployment model to meet your unique needs with a proven platform.
You don’t have to go it alone. Genesys helps you evaluate your needs, pinpoint gaps in your plan and then apply proven strategies to streamline the migration process. Genesys will reduce your risk, simplify your tech stack and provide security and resiliency to handle whatever comes next.
Minimise risk with a proven migration methodology tuned to your unique requirements, special offers that ensure you avoid double payments during your migration and technical scholarships to train your talent. And a no-cost assessment workshop makes it easy to get started.
Successfully migrating core contact centre functions first consolidates and simplifies disparate systems, channels and data. You’ll see day one cost savings and improved performance metrics — and set the foundation for innovation.
Together we’ll define a realistic migration strategy. You’ll receive a personalised plan that details what each delivery phase looks like, with special attention to routing, change management and a technology bridge for reporting continuity.
Your migration journey is a relationship, not a transaction.
Focus on your business outcomes. Consolidate systems that drive up maintenance, support and integration costs. Simplify infrastructure with a single application, a single point of administration, and unified data and reporting. See reduced costs and improved KPIs on Day 1.
With a prescriptive migration approach that’s simple, proven and backed by ROI, you can implement solutions based on your unique use cases. Then apply an agile, phased delivery — instead of trying to do everything at once.
Genesys Cloud is built on a public cloud, microservices-based architecture. It lets you map your path to cloud with on-premises subscription, hybrid or on-premises with cloud services. We have proven cloud options for every organisation.
Your migration journey doesn’t end with the go-live party. You receive ongoing guidance and services to make sure you get the results you expect.
“Now, we’re not waiting two years for a software release or server upgrade. We’re able to simply switch on new capabilities when required and use them in the right way, which is a major paradigm shift. Genesys Cloud has changed the game for us, constantly bringing new functionality.”
Jason Lock,
Head of Contact Centres for Westpac NZ
“Technology is not only driving innovation. It is driving business strategy. The technology platform choices that we make are strategic and critical and we’re looking to Genesys as a provider of a key strategic platform to help us continue to innovate with new services and capabilities for our consumers and merchants.”
Brad Strock,
CIO, PayPal
“Genesys understood our business better than anyone else, and what it would take to delight our customers. There was a personal touch that made us realise we had a true, long-term partner in Genesys.”
Ian Roberts,
Operations Leader, Quicken Customer Care
“This is the best contact centre I could have imagined. We’ve been ranked the number one Vodafone contact centre worldwide. And with the new innovative channels we’ve developed, we know there’s a lot more to come.”
Jörg Knoop,
Head of Contact Centre and Telesales, Vodafone
“With Genesys Cloud , it’s much easier to control queues and move resources around. Every time a customer makes contact, our advisors automatically see their full history. So, we’re able to provide them with better information, quicker service and a superior experience.”
Lene Strengelsrud,
Head of Communication Centre, Lowell Norway
“One of the big keys to success for us was our ability to manage and measure our business at a whole different level. We’ve got more insight at our fingertips than we could ever think of having before. And that helps us manage our experience for customers. We’re an obsessed organisation, so those experiences are very important to us.”
Dwayne Calder,
Managing Director, Insight and Enablement, ATB Financial
Failing your customers is not an option. Let’s talk about how Genesys will help you succeed. Replace your legacy platform with an endlessly adaptable Genesys cloud solution.
Whether you’re starting to migrate to the cloud, or want a better path forward, discover how to reach your goals sooner and speak to a Genesys expert.
