announcements

Genesys Named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service for 10th Consecutive Year

Genesys Appoints Albert Nel as Senior Vice President and Regional Sales Leader for Asia Pacific

Genesys Becomes the First Global CCaaS Provider offering an Indian node with UL VNO license

Narayana Health Transforms Patient Experience with Genesys Cloud

New Genesys Report Unveils Generational Shifts in Customer Experience Preferences in ANZ

Genesys and Lighthouse Works Partner to Improve Global Career Opportunities for the Blind and Visually Impaired

Genesys Announces Strong First Quarter Fiscal Year 2025 Business Momentum

Genesys Honours top SaaS Partners at its annual APAC Partner Conference 2024

Genesys Accelerates the Future of Personalised AI-Powered Experiences at Xperience 2024

ServiceNow and Genesys announce strategic partnership to elevate customer and employee experiences

Australian businesses are betting on AI in the face of customer churn

Genesys Completes Acquisition of Radarr Technologies

Genesys to Acquire Radarr Technologies, Unifying the Customer Experience Like Never Before

Genesys Cloud Reaches Nearly $1.3 Billion Annual Recurring Revenue in Third Quarter of Fiscal Year 2024

Genesys Cloud CX can now be operated to IRAP PROTECTED level to optimise customer experience for Australian government agencies

Genesys Named a Leader by the IDC MarketScape for General Purpose Conversational AI Software

Tonik delivers differentiated CX and EX digital-first services to unbanked Filipinos using Genesys Cloud

Genesys deepens commitment to Japan with the launch of second Genesys Cloud Region in Osaka

Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution

Genesys Cloud Grows Revenue Over 50% Year-Over-Year and Generates nearly $1.2 billion in Annual Recurring Revenue in Second Quarter of Fiscal Year 2024

Genesys Makes Significant Progress Toward Carbon Neutrality with 8% Decrease in Carbon Emissions Year-Over-Year

Genesys Moves Experience Measurement Beyond NPS with Actionable Insights and Industry Benchmarking

Genesys Helps Organisations Deliver on their Customer Promises with Simplified Automated Task Management Solution

Genesys Cloud Surpasses $1 Billion ARR during Q1 Fiscal Year 24

Newest Genesys Generative AI Capabilities Boost Power of Experience Orchestration

Genesys Customers Reach New Heights on Genesys Cloud

Genesys Partner Conference 2023 recognises SaaS partners in the CX industry

Genesys Extends Beyond the Contact Center with New AI-Powered Employee Experience Solution

Genesys Extends Beyond the Contact Centre with New AI-Powered Employee Experience Solution

ANZ customers have the highest CX expectations across the APAC region: Genesys State of CX Report

Genesys Unveils three new Genesys Cloud satellite regions: Jakarta, Hong Kong, and Paris

Genesys Announces Strong Fiscal Year 2023 Results

Indonesian Omnichannel commerce and lifestyle platform Blibli Unlocks integrated high-touch shopping experience using Genesys Cloud

Genesys Announces Strategic Collaboration Agreement with AWS

Genesys Strengthens India Leadership Team to Drive Innovation and Business Momentum

KDDI launches a fully cloud-based “Cloud Calling for Genesys Cloud” contact centre solution

Genesys Introduces AI Experience, A Complete Way for Businesses to Orchestrate Unique Customer Journeys

Genesys Named a Leader in the 2022 Gartner® Magic Quadrant™ for Contact Centre as a Service

Genesys Offers IHCL Enhanced Customer Experiences with Genesys Multicloud CX

Genesys Reduces Greenhouse Gas Emissions by 22% in Fiscal Year 2022

Genesys Named a Leader in Customer Journey Orchestration Report

Genesys Unveils Customer Journeys for the Experience Era

Zoom and Genesys Announce Strategic Agreement Uniquely Positioned Around Zoom Phone to Improve Collaboration and Customer Experiences

Genesys Ranked Leader by Frost & Sullivan in Annual Frost Radar Reports

Genesys Celebrates Partner Success at the 2022 APAC Partner Conference

Genesys Announces Strong Fiscal Year 2022 Business Results

New Study Reveals Leading CX Measurement Strategies Are Moving Beyond NPS

Thrive and Genesys Partner to Help Businesses Counter the Employee Burnout Crisis

Genesys Raises $580 Million in Funding at $21 Billion Valuation

Genesys Continues Momentum for Employee Engagement with Recognition as a Leader in Workforce Optimisation (WFO) by Independent Research Firm

Consumers to Businesses: Your Customer Service is Trying Too Hard, and Not Where it Matters

Genesys Launches BeyondCX, the First eLearning Program for Contact Centre Employees Focused on Empathy and Human Interactions in a Digital World

69% of Australians Believe a Company is Only as Good as its Customer Service, Genesys Report Finds

Genesys unveils winners of 16th annual Customer Innovation Awards; Leading Australian and New Zealand organisations recognised for CX excellence

Genesys appoints Assaf Tarnopolsky as Senior Vice President and General Manager of APAC

Genesys Announces First Half Fiscal Year 2022 Cloud Business Growth

Genesys Bolsters Asia Pacific Presence with New Appointments to its Regional Leadership Team Amid Robust Business Momentum in the Region

Genesys Named a Leader in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service

Genesys Launches New Capabilities to Enable Rapid Innovation for AI-Driven Customer Experiences

Genesys Launches Genesys DX, the Next Chapter in Customer Engagement

Qualtrics and Genesys Form New Partnership to Help Companies Deliver World-Class Customer Service Experiences

Genesys Commits to a Sustainable Future

Genesys Announces Rapid Response Offer for COVID-19 support in India

Suncorp taps Genesys for digital transformation projects

Genesys Completes Acquisition of Bold360 from LogMeIn

Genesys Named a Visionary in the 2021 Gartner Magic Quadrant for Workforce Engagement Management

Genesys and Telstra celebrate partnership milestone with more than 150 customers delivering personalised and scalable customer experiences

Genesys Launches New Cloud Capabilities in India to Offer Data Sovereignty for Local Businesses

Genesys Announces Intent to Acquire Bold360 from LogMeIn

Genesys Announces Record-Setting Cloud Business Growth

Redefining business continuity planning: New survey reveals ANZ businesses’ response to COVID-19

Genesys Launches the Future of Digital Customer Engagement

New Digital Experiences for AFFINBANK Customers Result in Faster, More Effective Service

Genesys Named a Leader in the Gartner 2020 Magic Quadrant for Contact Centre as a Service

Customer Experience Readiness: COVID-19 Exposes ANZ’s Business Continuity, Leadership, Technology Adoption and Experience Planning

Beyond Bank delivers next-generation service and increases customer and employee satisfaction with Genesys Cloud

Genesys Appoints Jae Hyung Jin as New Country Manager of Korea

TOT Public Company Limited Transforms its Customer Engagement Platform for the Digital Age with Genesys Cloud™ and AI

Genesys Names New CFO to Drive Next Phase of Rapid Growth

Genesys Announces Partnership with Adobe to Deliver Contextual Customer Experiences

Genesys Unveils Industry’s First True Multicloud Architecture for Contact Centres

Genesys Recognises ANZ Trailblazers amongst Global Leaders in Customer Experience Impact and Excellence

New Genesys Cloud Integration with Microsoft Teams Drives Productivity and Collaboration

Financial Services, Government and Healthcare providers remain most trusted by ANZ consumers

Genesys Names Marylou Maco New Head of Global Sales and Field Operations

Arvind Limited Launches Omnipremise, a Unified Contact-Centre-as-a-Service Solution Powered by Genesys

The Value of Personal Data: Savvy ANZ Consumers Cautious, but in Control

Former Google, Microsoft Marketing Executive Joyce Kim Joins Genesys as CMO

Punching Above our Weight: ANZ Companies Most Recognised Finalists in Global Customer Experience Awards Program

Empathy and Personalisation: The Key to Gaining Trust of ANZ Consumers

Genesys Recognised as one of India’s Best Workplaces in 2020

Genesys and Zoom Join Forces to Improve Employee Collaboration and Customer Experiences

Northern Beaches Council supports community following superstorm using Cloud-based services

New Connection to AWS Region in South Korea Gives Genesys Cloud Customers Even More Security, Flexibility and Reliability

NSW Department of Communities and Justice Rapidly Responds to Residents During Bushfire Crisis with Help from Genesys

Genesys Expands Executive Team with Proven SaaS Executives

FE CREDIT Embarks On a Customer-Centric Journey with Genesys Multicloud CX To Deliver an End-to-End Experience For 10 Million Vietnamese Customers

Genesys Helps Organisations Manage Increased Customer Service Demands and Establish Remote Workforces During COVID-19 Pandemic

Genesys Sponsors LPGA Rookie Yujeong Son

Genesys Acquires nGUVU to Bolster Employee Experience Capabilities and Empower Tomorrow’s Workforce with Gamification and Machine Learning

Genesys Cloud Now Available on AWS Marketplace

New Usage-based Pricing for Genesys Cloud Gives Organisations Ultimate Flexibility

Microsoft and Genesys expand partnership to help enterprises seize the power of the cloud for better customer experiences

Genesys Japan appoints Paul Ito Ricci as new President of Japan

Genesys appoints Gwilym Funnell as head of APAC

Genesys Introduces Experience as a Service Enabling Organisations to Deliver True Personalisation

Genesys Cloud Products Soar, with Record Sales and 70% YOY Annual Revenue Growth

Greater Bank propels its digital transformation by moving to the cloud with Genesys

Genesys Tops the Market with Four Contact Centre Solutions Vendor Awards from Frost & Sullivan

Genesys Appoints Sajin Rehan as Vice President Sales and General Manager for South Asia

Genesys Awarded Customer Contact Platform Vendor of the Year by Frost and Sullivan

New IoT maturity report ranks Southeast Asia low