Genesys Appoints Jae Hyung Jin as New Country Manager of Korea

Genesys®, the global leader in cloud customer experience and contact centre solutions, announced Jae Hyung Jin as its new country manager and vice president sales of Genesys Korea, effective immediately. Jin will oversee the overall business operations of Genesys Korea and lead the market strategy for organisations to innovate, deliver an impactful and personalised customer experience with Genesys Cloud™ and Genesys Multicloud CX™ offerings.

Jin is an industry veteran with more than 25-years of track record holding various leadership positions for technology companies, including most recently serving as country manager of Red Hat Korea, where he successfully drove its growth. Prior to that, he was vice president at Samsung Electronics Network Division and division head at Cisco Systems.

“We launched Genesys Cloud in Korea this year and are thrilled to have Jin join the leadership team as we are on our journey to redefine the customer experience landscape. We are confident that Jin will drive strategic business outcomes at a time when the domestic market is undergoing accelerated digital transformation. We are committed to helping organisations in Korea deliver truly personalised and secure customer engagement through the power of Genesys solutions,” said Gwilym Funnell, Senior Vice President and General Manager at Genesys Asia-Pacific.

Commenting on his new role Jin said, “This is a great new beginning for me to lead the only global contact centre provider that operates cloud services locally. Genesys has the right strategy and technology to drive the next phase of cloud growth and innovation in Korea. With the increasing importance of digital customer service in this contactless era, we commit to supporting the hyper-personalised end-to-end customer experience with Genesys Cloud and AI-based technologies.”

Genesys started offering Genesys Cloud through a local data centre since May 2020 and is rapidly increasing its customer base across the eCommerce, retail, utilities and travel sectors in Korea.

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organisations of any size can provide true personalisation at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud^TM , an all-in-one solution and the world’s leading public cloud contact centre platform,  designed for rapid innovation, scalability and flexibility. Visit www.genesys.com/en-sg.

©2020 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys, Genesys Cloud, Experience as a Service, and the Genesys logo are trademarks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.

Media contact:

Genesys APAC

Manali Pattnaik, Senior Public Relations Manager, APAC

manali.pattnaik@genesys.com

+65 8321 7924