Genesys Honours top SaaS Partners at its annual APAC Partner Conference 2024

Genesys®, a global cloud leader in AI-powered experience orchestration, held its 9^th annual  APAC Partner Conference and Awards in Bangkok to recognise its SaaS partners for excelling in delivering cloud and AI-driven solutions that elevate customer and employee experiences across the region.

This year’s theme, “Accelerate as One” reflects the commitment of Genesys to advance the future in unison with its partners, navigating and succeeding together in a rapidly changing SaaS ecosystem. Genesys collaborates strategically with its partners to realise a singular vision where customer and employee experiences seamlessly transform into immediate realities through the all-in-one platform, Genesys Cloud™. In recognition of partner accomplishments during the company’s fiscal year 2024 (Feb. 1, 2023 – Jan 31, 2024), NTT DATA, Inc. was honoured as ‘APAC Partner of the Year’, Telstra Limited as ‘Australia Partner of the Year’, Nexon Asia Pacific as ‘AI & Digital APAC Partner of the Year’, Spark NZ as ‘New Zealand Partner of the Year’ and One NZ as ‘CX Evolution – APAC Partner of the Year’.

George Aprane, Vice President, Partners & Alliances APAC, Genesys said, “Our SaaS partner community is the cornerstone of delivering our Experience as a Service vision in the market, with a singular focus on personalised customer experiences. We applaud our partner community for their contributions to industry leadership, profitability, and business growth, which are integral to our shared success. We celebrate this strategic partnership and the pivotal role of partners in piloting accelerated digital transformation for businesses of all sizes, industries, and geographies. With a razor-sharp focus on customer-centric value, we strive to orchestrate experiences for customers and businesses by driving fast-paced innovations, scalable growth and enhanced partner value.”

“Receiving the widely recognised APAC Partner of the Year award by Genesys, an industry leader in AI-powered experience orchestration, is a validation of our ongoing commitment to deliver cost-competitive, top-quality services to businesses in the region. We stay committed to our vision of offering the best-in-class optimised, omnichannel solutions in collaboration with Genesys and will continue pushing boundaries and setting new standards of excellence in the industry,” said John Lombard, Chief Executive Officer, Asia Pacific, NTT DATA, Inc.  

Genesys reported a record-setting fiscal year 2024 (Feb. 1, 2023–Jan. 31, 2024) and achieved the highest new annual contract value (ACV) bookings in the company’s history during the fourth quarter. Additionally, the Genesys Cloud™ platform closed the quarter with an approximate annual recurring revenue of $1.4 billionⁱ, growing approximately 45% year-over-year.  Throughout the fiscal year, nearly 750 new customers adopted the Genesys Cloud platform integrated with turnkey AI to deliver personalised experiences at scale.

Genesys APAC Partner Award Winners for Fiscal Year 2024:

• CX Evolution – APAC Partner of the Year: One NZ
• Marketing Impact APAC Partner of the Year: ITOCHU Techno-Solutions Corporation
• AI & Digital APAC Partner of the Year: Nexon Asia Pacific
• APAC Partner of the Year: NTT DATA, Inc.
• ASEAN Partner of the Year: NTT DATA (Thailand) Limited
• Australia Partner of the Year: Telstra Limited
• Greater China Partner of the Year: Continuous Technologies International Limited
• India Partner of the Year: Tata Communications Limited
• Japan Partner of the Year: Fujitsu Limited
• Korea Partner of the Year: GS Neotek
• New Zealand Partner of the Year: Spark NZ
• Significant Win of the Year: BT Singapore Pte Ltd.
• Strategic Alliance Partner Award: Trends and Technologies Inc.

ⁱ Annual Recurring Revenue (ARR) is defined as Genesys Cloud quarterly revenue multiplied by four

About Genesys 

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit https://www.genesys.com/en-sg.

Media Contacts

Manali Pattnaik
Director APAC Communications, Genesys
manali.pattnaik@genesys.com
+65-8321 7924